What You'll do As Technical Consulting Engineer part of our CX Support Services, you will work on complex and in-depth networking problems requiring strong analytical, problem-solving, engineering, and communication skills. You will be responsible for driving the successful resolution of technical issues reported by customers and thinking of innovative ways to avoid issues in the future. The problem resolution path involves in-depth research on technical topics, reproduction of customer's environments and issues using Cisco lab equipment comprising all Cisco products, technical exchange and discussions with product development and engineering teams, interaction with Cisco Technical Leaders and, very importantly, strong communications skills in order to interface effectively with customers and internal partners. Roles and Responsibilities Provide 3rd level consultation to debug complex & unusual network topologies with mixed media protocols (Data Center Switching) to Cisco customers. Work on complex problems where analysis of situations requires in-depth evaluation of factors. Provide systems/product training to customers, and giving towards building a knowledge base for customer support and internal partners. Effectively craft and utilise complex lab setups to duplicate and solve problems, validate planned changes to software design. Focal point for high impact, large enterprise account problem resolution related to their Data Centers. Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product. Interacts across Global TAC teams and development teams at peer level. You will represent Cisco every day in every case, always thinking in the best interest of our Customers. Who You'll Work With CX is a team of exceptional technical guides whose #1 focus is to deliver best in class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. The Data Centre Switching team works on complex, substantial issues with some of Cisco's top customers. It's a superb opportunity to master the latest technology and products, while working with a technically diverse and encouraging team. Grow your skills in a dynamic, team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies. Who You Are Typically requires Bachelor's degree in a technical field or equivalent plus 8-10 years related Data Centre related experience. CCIE - DC In-depth knowledge of the following areas: Data Centre Networking and Data Centre Products. You should have good experience in Networking industry experience and knowledge of products and protocols. You are a trusted resource in the areas of Nx-OS, IOS-XR, IOS-XE and its underlying platforms and technologies (Routing & Switching protocols, Datacenter technologies and related capabilities). Data Center Layer 2 overlays for example VXLAN, EVPN Layer 2 security features for example port security, MACsec, ACL, private VLANs Layer 3 Overlay Protocols Network management protocols for example PTP, NTP, DNS, DHCP Experienced level knowledge in the areas of: IP internetworking, LAN Switching Protocols (MLS, CEF, Trunking (802.1Q), STP, HSRP, LACP/PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP) A good understanding on ACI will be an added advantage You can independently tackle problems in broad, sophisticated, and unique networks with mixed protocols in high end routing environments for our largest customers. You will provide support to engineers from multiple teams as well as the field and aids them in problem resolution. You are able to work on sophisticated and diverse problems where analysis requires imaginative and innovative troubleshooting. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.