What You'll Do

You will be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks successfully while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

You will be part of Cisco's SD-WAN technology team consists of the industry's brightest minds, developing and deploying today's most sophisticated Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain.

Who You Are

You will provide 2nd/3rd level technical support for SD-WAN technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers

You can apply your analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

You will also provide technology/product training and intellectual property material as required

You'll act as focal point for large account network problem resolution.

You can optimally use moderate to sophisticated lab setups to recreate and address problems.

Cisco Services strives to bring value for Cisco customers by providing outcomes that take on key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that build lasting differentiation for Customers, Partners, Employees and Shareholders.

Look at some of the activities that you would do:

You will interact and support our customers remotely.Apply sophisticated fix techniques to provide outstanding solutions to our customers' individual needs.Work on critical, overly sophisticated problems and partner with engineering and development teams to resolve customer problems.Collaborate with teams to help reproduce and resolve customer issues.While getting experience on the job, you will have the opportunity to mentor new hires, develop trainings, be part of big events like Cisco Live where you can show your knowledge to rest of the world.Write tutorials, how-to videos, and other technical articles for the developer community.Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in you role.

Minimum Qualifications:

(Required to be initially considered for this position)

ü  Possess 5+ years of technical support experience at any level in any of the following areas:

·       Admin tackle experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management)

·       Ability to understand, explain and fix Authentication Protocols and Standards (TACACS, Radius, SAML, SSO)

·       Hands on experience in routing protocols such as BGP, OSPF, QoS, DHCP, VRFs

·       Analyze traffic and packet flows using packet analyzer such as Wireshark, tcpdump, fiatrace.

ü  Possess an English level equivalent to B2 or higher.

Desired Qualifications:

(Are in addition to the minimum qualification and are considered a plus factor in identifying top candidates)

ü  Possesses a Bachelor´s degree in a technical field (such as Computer Science, Electronic Engineering, Telecommunication).

ü   Possesses Cisco Certification CCNA, Cisco Devnet Associate, CCNP Enterprise, CCNP Security

ü  Prior experience/ Working knowledge in any of the following areas:

·       Configure, implement, and fix API-based technologies.

·       Programming skills in Python and scripting.

·       Server virtualization using VMWare, KVM, MS Hyper-V.

·       Deploy using AWS, Azure, GCP or Alibaba Cloud third party instances.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco