What You'll DoYou will be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.You will be part of Cisco's Firepower Security technology team consists of the industry's brightest minds; developing and deploying today's most sophisticated Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain.Who You'll Work With

The Global Technical Center, Americas provides both premium and highly technical support to customers in the Americas Region. Through collaborative tools, Intellectual Capital and outstanding technical expertise, we deliver hardware and software solutions to our most critical customers. As hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, the technical guides in GTC Americas are also evolving - to customer-centric, software-knowledgeable innovators, demonstrating scripting, software and traditional network engineering solve methodologies.

Who You AreYou will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineersYou can apply your analytical skills and technical knowledge to take on product and network problems of moderate to high complexity.You will also provide technology/product training and intellectual property material as requiredYou'll act as focal point for large account network problem resolution.You can optimally apply moderate to sophisticated lab setups to recreate and tackle problems.

Cisco Services strives to bring value for Cisco customers by providing outcomes that solve key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees and Shareholders.

Roles and Responsibilities:Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated solve and problem resolution.Apply moderate to sophisticated lab setups to recreate and solve problems.Submit complete and accurate defect reports with collaboration and supervision.Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.Minimum Qualifications:

(Required to be initially considered for this position)

- Possess 5 + years of technical support experience at any level in any of the following areas:
Strong working knowledge of the networking industry and products such as routers, switches and firewalls.Basic fix of: BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP (connection oriented vs. connection less), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6Understand and work at a basic level with data bases such as SQL,Microsoft Active Directory, Linux or Unix.Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis.

- Possess an English level equivalent to B2 or higher.

Desired Qualifications:

(Are in addition to the minimum qualification and are considered a plus factor in identifying top candidates)

- Possesses a Bachelor´s degree in a technical field (such as Computer Science, Electronic Engineering, Telecommunication) or experience in technical field.

- Possesses Cisco CCNP, CCNP Security, or CCIE Certification

- Prior experience or knowledge in any of the following areas:

Cisco Adaptive Security Appliance (ASA) firewalls & vASAFTD, Firepower, FMCAPIs methods and usageServer and appliance virtualization using VMWare, MS Hyper-V, and KVMData Base knowledge and management (Azure, Maria DB, etc)Python, Perl, Bash scripting skills would be an added advantage

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco