We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

As part of a high-performance team, the Technical Content Program Manager oversees the department’s Style Program that consists of curating guidelines, policies, and procedures for the style and implementation of authoring content into online learning platforms (OLPs), particularly WebAssign. You will be responsible for developing, maintaining, and enforcing this Style Program with both our internal Technical Content development teams and third-party vendors. The ideal candidate is passionate about leveraging individuals and teams to deliver the highest quality content to our customers! The ability to be proactive and independent, providing effective leadership within a highly collaborative team environment is a must.

Roles and Responsibilities

Own and manage all aspects of the Technical Content Style Program, including:

Guidelines, policies, and procedures for style, including both technical and English-language style concerns

Guidelines, policies, and procedures for how content is first entered into our OLPs by both internal resources and external vendors, covering copyediting, text entry, image-editing, and document-editing tasks

Management of third-party technical content vendors and assessment of their work for adherence to quality, style, and productivity standards; Performance of copyediting, text entry, image-editing, and document-editing tasks as needed

Assessment of the work of internal Technical Content development teams for adherence to quality and style standards

Creation and delivery of training for both internal and external developers as needed to remediate any issues

Gather requirements from a cross-functional organization to define the scope, schedule, resourcing, and budget for projects, identifying risks and dependencies in advance

Maintain tracking and reporting, report about project status, and consistently deliver on time and within budget

Learn to foster healthy relationships in cross-functional organization; facilitate trust, positive team morale, communication, and conflict resolution

Share insights from the team to help clarify product vision and improve customer experience

Learn to proactively lead teams for continual improvement in quality, efficiency, and collaboration

Handle administration activities, which may include data entry into Content Management System, issue tracking and resolution, associate digital assets, and pull usage data

Required Qualifications

Expertise with the WebAssign OLP

Strong organizational and problem-solving skills with an attention to detail and a proven ability to be solution-focused

Excellent written and verbal communication; interpersonal savvy

Proven ability to work independently

Ability to prioritize effectively and balance multiple tasks to meet deadlines

Excellent computer skills, including expertise with web-based and other markup languages (HTML, CSS, LaTeX, etc.) and familiarity with the Microsoft Office suite (Word, PowerPoint, Excel)

Excellent editing and proofreading skills

Expertise with publication styles (e.g., Chicago Manual of Style)

Experience with image- and document-editing software (e.g., Adobe)

Experience with vendor management

Experience developing and delivering training for multiple target audiences

Preferred Qualifications

1-2 years’ experience in project management or equivalent experience

Proven ability to lead and influence without authority

Proven ability to navigate change well with a focus on improved future states

Experience with agile development processes and recurring release cycles

Experience working with JIRA or a comparable project management tool

Experience with other OLPs beyond WebAssign

Experience with coding/scripting languages and creating automation tools

Familiarity with content management systems, including content modeling, metadata application, and user requirements driven by content organization

Bachelor’s degree in English, Communication, Journalism, a related field, or equivalent experience

Cengage Group does not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences, or for any other reason.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.