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Job DescriptionJob Description:
GDIT is looking for a Technical Control Specialist with experience restoring services in accordance with local and higher level policy. Experience performing patch/test services. Experience providing Tier 1 and Tier 2 support for all tech control devices. Ability to travel to the AOR when necessary to support IT services at Forward locations. Ability to open/track/close tickets for circuit outages and GO/FO support. Ability to maintain a Master Station Log and provide a daily circuit status update report. Experience coordinating, documenting circuit outages and authorized system interruptions with DISA and other agencies. Experience configuring and maintaining cryptographic equipment. Ability to monitor circuits and networks, perform hourly walk through throughout the facility to inspect equipment, systems, environmental systems and document in the MS. This position is for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.
Duties and Responsibilities: A 24x7 Technical Control Specialist is responsible for restoring services in accordance with local and higher level policy. Operates and maintains USCENTCOM fixed and deployable IT systems to include transmission systems, hardware, and software associated with long-haul communications systems and tactical network infrastructure equipment. Perform patch/test services. Provides Tier I/II support for all tech control devices in HQ and the AOR on multiple, autonomous, voice, data, radio, fiber optic, satellite, and C2 secure networks, assist and coordinate with other critical IT sections within the Division to execute on tasks involving projects, troubleshooting, maintenance, and implementation of new services, devices, or connections. Travels to the AOR when necessary to support IT services at Forward locations. Opens/tracks/closes tickets for circuit outages and GO/FO support. Maintains a Master Station Log and provide a daily circuit status update report. Coordinate, document circuit outages and authorized system interruptions with DISA and other agencies. Configures and maintains cryptographic equipment. Conducts yearly reviews of circuit history folders. Monitors circuits and networks within the scope of the task, performs hourly walk through throughout the facility to inspect equipment, systems, environmental systems and document in the MSL.
Additional Responsibilities:
- Work closely with stakeholders to understand system requirements and design integrated solutions that meet functional and performance objectives.
- Collaborate with software developers, system administrators, and other stakeholders to implement integration interfaces and APIs.
- Conduct thorough testing and validation of integrated systems, identifying and resolving any issues or discrepancies in functionality or performance.
- Document integration processes, including configuration settings, and troubleshooting procedures.
- Provide technical support and assistance during the deployment and post-deployment phases, addressing any integration-related issues or concerns.
- Stay abreast of emerging technologies and industry trends in systems integration, evaluating their potential impact on our integration strategies and recommending adoption where appropriate.
- Participate in meetings and workshops to share knowledge and best practices related to systems integration.
- Directly support teams with unique Service Delivery related strategy and design, and partner with the operations team to bring designed capabilities online and deployed across the environment
- Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.
Education and/or Certifications:
Required:
- Bachelor’s Degree with a focus in computer science, engineering, or a related field of study and at least 3 years of experience
- Applicable DoD 8140 or DoD 8570 Certification
Desired:
- Microsoft certifications
- ITIL 4 Foundation Certification
Required Skills:
- Performing systems planning and coordinate/connect IT systems
- Expanding and/or modifying established systems to serve new purposes or improve workflow
- Working within Window, Linux, and/or virtual environment
- Establishing standards for information systems procedures
Desired Skills:
- Experience with USCENTCOM and familiarity with its mission
- Knowledge and familiarity with USCENTCOM’s IT environment
Clearance Requirement:
- Active TS/SCI
Travel Requirements:
- This position is for a full time position within the Kingdom of Saudi Arabia