Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Technical Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Variable

Compensation

Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This is a remote Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues.  This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue.  Your technical and interpersonal skills are critical to success in this position. 

This is a fully remote position-must be able to work any shift during business hours, currently Monday through Saturday 6am-7pm CST (hours subject to change to meet business needs).

Job Responsibilities:

As a Technical Support Specialist, you will represent X-Time in customer communication via phone and email to assist customers in resolving technical issuesDemonstrate strong interpersonal and communication skills, while working with diverse audiences Exhibit personal responsibility, accountability, and teamworkTroubleshoot difficult problems with either the customer’s configuration, our software, or  vendor integration pointsProvide one-on-one training to new and existing customers as needed while working on support ticketsIdentify and resolve issues that prevent users from utilizing our softwareProvide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue statusMaintain strong working knowledge of released productsMust have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed

Qualifications:
Minimum-

High School Diploma/GEDGenerally, less than 2 years of experienceAble to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timelyCustomer-oriented backgroundKnowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) requiredExcellent oral and written communication skillsExperience working in a team environment and assisting others as applicableRequires attention to detail and the ability to adapt to change

Preferred-

Ability to analyze, troubleshoot, and document issues related to system performance and functionalityExperience supporting online products and servicesExperience using web developer tools to troubleshoot website problems.  Ex: Chrome, IE, Firefox, and etc.Experience supporting mobile devices such as IOS and Android

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

 

Application Deadline: 03/08/2025