Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

Technical Customer Management (TCM) is responsible for driving customer qualifications to finish promptly and in alignment with revenue targets.  TCM works with cross functional teams to ensure alignment on customer deliverables that support timely qualification start and successful completion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strong leader with excellent presentation skills as a key contributor to achieve successful customer qualifications.TCM is responsible for tracking all technical and design requirements from the customer, ensuring those are reviewed by the relevant team and incorporated into product design in a timely manner. This occasionally requires coordination of in-depth discussion and negotiation with Customer and/or Engineer team.TCM also manages all qualification activities, starting from specification alignment, qualification sample plan, open issue tracking (Failure Analysis and Engineering discussion) and drives actions to close.TCM is accountable for supporting all qualification deliverables, including, but not limited to, Qual reports, product manual, qualification drive samples, any product information required by Customer, and FA reports when issues are encountered during qualification.Before a new product qualification cycle starts, TCM will work with relevant internal and external teams to prepare such deliverables to support an on-time qualification start.BOM management, including Custom labels and Firmware is also managed by TCM working together with relevant teams.

Additional Job Description

Support pre-qualification activities such as concept and design reviews, requirements clarification, drive gap analysis and sample requirements

Qualifications

BS or above in Engineering or Computer Science field is required.

SKILLS: 

Storage device background is must.SSD/Flash product experience is preferred.Engineering Educational background is strongly desired.Protocol, reliability, firmware or hardware knowledgeMinimum 2 years of customer interaction experience is required.Flexible work hours required to work with teams in multiple time zones.Result-oriented mindset to drive actions is a must.Must be able to lead and communicate between cross functional teams.Program management experience is a plus.Multi-tasking capability and critical thinking is required to drive actions in a timely manner.Willingness to learn new things and adaptability to new environments are a must.

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.