Description We’re looking for an experienced Technical Customer Success Agent to join our team and help organizations successfully onboard, train. Ideal candidates will have experience in case management and training/onboarding clients into case management systems, along with helping clients troubleshoot technology issues. Top Skills Must Have: 1. Minimum of 1+ year of help desk experience with ZenDesk, Jira, ServiceNow, Etc. (3+ years of Help Desk is highly desired) 2. Experience with onboarding/training new clients with technology or SAS products. 3. Ability to break down complex workflows into easy-to-understand steps for multiple client journeys at once. Nice-to-Haves: 1. Experience utilizing Generative AI (ChatGPT/CoPilot) or Excel for creating tables and analyzing data 2. Work history in or around Court, Detention, Probation, or Domestic Violence Crisis Centers Work Environment: This will be a HYBRID role. The team currently is onsite on Monday, Wednesday, and Friday - they work remotely on Tuesday and Thursday. Salary Range: $60,000 - $85,000 -The ideal candidate will have 3+ years of help desk experience, experience utilizing as a SAS, have a history of helping clients achieve full ROI, and experience onboarding new clients. Skills help desk support, customer service, process improvement, jira, zendesk, servicenow, process mapping, onboarding, training development, requirements gathering, artificial intelligence, YouthCenters, court records databases Top Skills Details help desk support,customer service,process improvement,jira,zendesk,servicenow,process mapping,onboarding,training development,requirements gathering Additional Skills & Qualifications Nice-to-Haves: 1. Experience utilizing Generative AI (ChatGPT/CoPilot) or Excel for creating tables and analyzing data 2. Work history in or around Court, Detention, Probation, or Domestic Violence Crisis Centers. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $60000.00 - $85000.00/yr. Competitive salary and commission structureComprehensive medical and dental and insuranceRetirement savings plan with company matchPaid time off and holidaysProfessional development opportunitiesWeekly team lunchesA collaborative and creative work environment Workplace Type This is a hybrid position in Allendale,MI. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.