Kforce has a client that is seeking a Technical Customer Support Analyst in Fort Lauderdale, FL. Key Tasks: * Responsible for software and hardware support of workstation and networking devices * Provides technical advice, guidance and informal training to customers using hardware and software programs * Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures * Performs root cause analysis and develops checklists for typical problems * Recommends procedures and controls for problem prevention * Maintains knowledge database and call tracking database to enhance quality of problem resolutions * Works in a team setting, sharing information and assisting others with calls * Monitors Service Desk queue and resolves support tickets as assigned * Documents work performed and resolution(s) * Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork * Provides high level of customer service by providing status and information to the customer * Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner * Performs advanced troubleshooting to determine cause of problem * Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame * Works with staff on issues outside their areas of responsibility as needed * Provides hardware and software technical training and professional development for other Technicians as needed or assigned * Provides support and troubleshooting for networked devices with other Technicians as needed or assigned