The Technical Customer Support Analyst role includes the support of business staff with various Desktop Support issues across the United States involving hardware, software, and network connectivity. The Analyst is responsible for ensuring an outstanding level of customer service and possess advanced technical knowledge. Will provide accurate, timely and creative solutions while adhering to standard Technology practices and techniques. Must have the ability to efficiently support our customers both onsite and remotely. Some flexibility in work schedule may be required as well. Job duties will also include hardware deployments, collections, and Asset Management. The Technical Customer Support Analyst must also provide guidance, assistance, coordination, and follow-up on client questions, and resolve complex problems or malfunctions of all systems, applications, hardware, and software in a timely manner. The hourly pay for this role depends on years of experience and ranges from $30/hr - $35/hr. THIS ROLE IS FULLY ON-SITE 5X A WEEK 8AM-5PM CST M-F.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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