Technical Delivery Manager

Delivery Manager II

 

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

 

You Are:

UST is looking for a Technical Delivery Manager to be part of Telecommunications vertical, to manage the delivery of a US based Telco customer engagements. UST's customer engagements includes Application development, DevOps, Operations across Internal facing applications (custom build and Third party), Wireless customer applications, Enterprise Data Services. The technology landscape involved are primarily on Java microservices, AWS and Azure Cloud services, Data services on Azure and Snowflake, API Gateways, API Security products, enterprise tools. Ideal candidate needs to have a good engineering mindset, understanding and strong command on these technology landscape to manage the delivery of these engagements working closely with the UST Agile Scrum team and with the customer on a daily basis.

 

The opportunity:

·       Single Point of contact for customer for any UST Delivery related matters.

·       Point contact for the respective UST Project leads for any Delivery related suggestions, guidance

·       Ensure delivery excellence, technical thought leadership to the customer

·       Work with customer and UST Leads on a daily basis, reviewing the daily progress of the engagement, suggest course corrections, bring in innovative ideas, mitigate risks and issues.

·       Prepare customer status reports and present it on a weekly, monthly and quarterly basis.

·       Develop and track metrics/KPIs to detect the project health and trends and drive corrective measures

·       Monitor the delivery processes being followed in each of the engagement, take measures to address any gaps.

·       Identify revenue growth opportunities and responsible for the expansion of the assigned portfolios

·       Provide technical thought leadership, creative solutioning ideas for RFI, RFP response

·       Drive innovation, best practices

·       Collaborate with UST internal teams and ecosystem to bring in the necessary help for the development team and to address the customer needs.

·       Establish strong connect with customer and be the trusted person    

 

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

 

What you need:

·       Excellent communication skills and interpersonal skills

·       Should be able to articulate the business outcome delivered to the customer.

 

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location:   Remote

Compensation Range:    $120,000-$180,000

 

 

 

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

 

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

 

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

 

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

 

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