Technical Delivery Manager

Delivery Manager I

 

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

 

You Are:

UST is looking for a very enthusiastic and driven Technical Delivery Manager to join the Telecommunications vertical. UST's customer engagements include Enterprise Data Services, DevOps, and Operations. The technology landscape involves primarily Big Data, Azure Cloud services, Data services on Azure and Snowflake, and AI/ML. The ideal candidate needs to have a good engineering mindset, thought leadership, understanding, and strong command of Big Data concepts, Azure, and Snowflake to manage the delivery of these engagements and work closely with the UST Agile teams and the customer daily to ensure flawless delivery and customer delight.

 

The Opportunity:

·       Single point of contact for customers for any UST delivery and resource-related matters. Responsible for the delivery of all the engagements and working closely with Scrum teams to ensure delivery is on track and there are no slippages.

·       Provide thought leadership to create a culture of innovation within the teams and develop innovative solutions to problems without precedent that improve business performance and contribute to organization goals.

·       Engage/work with key client stakeholders and drive through the end-to-end requirements of the delivery, ensuring customer expectations are met.

·       Manage the P&L of a portfolio with a TCV of $8 million.

·       Ensure delivery and operational excellence and technical thought leadership to the customer. 

·       Work with customers and UST leads daily, reviewing the engagement's progress, suggesting course corrections, bringing innovative ideas and value adds, and mitigating risks and issues. 

·       Prepare customer status reports and present them weekly, monthly, and quarterly to C-level executives

·       Develop and track metrics/KPIs to detect project health and trends and drive corrective measures.

·       Monitor the delivery processes followed in each of the engagements and take measures to address any gaps.

·       Identify revenue growth opportunities and be responsible for expanding the assigned portfolios. 

·       Provide technical thought leadership and creative solutioning ideas for RFI and RFP responses. 

·       Drive innovations, best practices, and automation, resulting in cost savings, efficiency, and revenue growth. 

·       Collaborate with UST internal teams and the ecosystem to help the development team and address customer needs. 

 

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

 

What You Need:

·       Excellent communication and interpersonal skills are essential.

·       Establish strong connections with customers and be a trusted partner.

·       Excellent team management skills and stakeholder management

·       Never say-die attitude, Assertive and excellent leadership qualities

 

 

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Georgia

Compensation Range:   $110,000-$165,000

 

 

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

 

What We Believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

 

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

 

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