Job Summary
• This role is responsible for overseeing the technical performance within contracts as well as the comprehensive execution of contracted business activities throughout the entire lifecycle of a portfolio of contracts. The role leads negotiations for contracts, fosters customer satisfaction, and maintains effective communication while nurturing high-level relationships within customer organizations. The role also applies advanced subject matter knowledge to contribute to complex projects and resolve business issues with independent judgment.
Responsibilities
- Drive Improvements in fleet & devices for customer organization
• Oversees end-to-end execution of contracted business activities across the contract's entire lifecycle, covering business development to contract closure, for a portfolio of contracts not exceeding six.
• Assumes accountability for the financial performance of the contract, encompassing aspects like revenue, margin, and growth potential within the contract portfolio.
• Holds responsibility for ensuring customer satisfaction in relation to annuity or outsourcing services.
• Leads negotiations for small contracts or segments of large contracts valued over $5 million within a region.
• Contributes to the customer's business improvement, planning, and budgeting procedures.
• Directs multifaceted teams, including solution, operational service, partner, and sub-contractor teams, to provide service delivery to the customer.
• Creates processes with the customer in areas such as performance metrics, escalation, change management, and communication.
• Maintains effective communication among functional areas of the account team and with the organization at large, as required.
• Develops and nurtures high-level relationships with senior management within the customer organization.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in client management, customer relationship management, managing & growing business, portfolio of annuity services, P&L management, contract law, or a related field.
Preferred Certifications
• Project Management Professional Certification
- MBA
Knowledge & Skills
• Knowledge of HP Workforce Experience Platform
- Data Analytics
- Excellent PPT making skills
- Excellent Presentation Skills
- Great Communications
• Customer Relationship Management
• Industry Analysis
• Key Performance Indicators (KPIs)
• Performance Measurement
• Product Management
• Research Reports
• Resourcing
• • Service Innovation
• Task Management
• Data Analytics
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.