*Candidates must reside within 50 miles of Anchorage, Alaska 

  GCI's Technical Development Coordinator will serve as the Technical Development support team for training events and certification requirements for applicable divisions/groups across the Operations department. Coordinate and assist with Technical Development projects, programs, and special events and assignments.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Complete projects and special assignments accurately and on-time.  Track and maintain inventory, certifications, and other required information. Collaborate with stakeholders on objectives, project design, and planning. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Must be able to work independently with minimal supervision and make sound decisions in situations where there is no opportunity or time to seek supervisory assistance or conduct significant analysis of the options. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences. Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Experience in managing relationships between both internal and external customers. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Excellent analytical skills with the ability to evaluate situations accurately and use effective judgment and decision-making to choose an appropriate course of action. Highly organized and detail oriented. Ability to work in a multi-tasking environment. Familiar with telephony terms. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Advanced knowledge and experience with Excel, Word, Visio, and Adobe Acrobat. TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Position Title: Technical Development Coordinator

Grade: A08

Additional Job Requirements:

This is an intermediate level position within the discipline demonstrating proficiency in areas of responsibility. Receives general instructions on routine work and detailed instructions on new assignments. Work is moderately supervised and is reviewed for timeliness, accuracy, and following correct procedures.

Essential Duties:

  Track information for projects, statistics, and general information purposes.  Track and maintain spreadsheet & training database of field personnel.  Schedule and coordinate meeting requests and travel arrangements.  Assist with planning events for department and company.  Maintain inventory of training equipment and training records and ensure supplies and materials are proactively restocked.  Assist with presentations and compile and prepare data for various reports. Distribute to appropriate parties as needed.  Assist with the creation of PowerPoints, Microsoft Forms, and Smartsheet Forms.    Complete projects and special assignments by establishing objectives, determining priorities, managing time, gaining the cooperation of others, monitoring progress, problem-solving, and adjusting plans.  Work closely with stakeholders to create comprehensive action plans concerning resources and budgets. Participate in project design meetings and propose improvements if necessary.  Communicate with clients to identify and define project requirements, scope, and objectives. Create tracking reports for fast-paced projects. 

Minimum Qualifications: 

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent. Minimum of three (3) years of experience in business office and customer services or related military experience. * Including at least one (1) year in a telecommunications related field. 

Preferred: 

Associate or bachelor’s degree in business or related field. Telecommunications experience.   Relevant telecom industry or job specific certifications. 

Level Definition

Position Title: Senior Technical Development Coordinator

Grade: A10

Additional Job Requirements:

This is a senior level position within the discipline demonstrating proficiency in all areas of responsibility. Performs complex tasks and job duties, receiving minimal instruction on routine work and general instruction on new assignments. Works under minimal supervision with latitude for independent judgment.

Essential Duties:

  Act as information hub for all Operations training, including tracking, scheduling, travel, reminders, GCI Events creation, and room booking. Assign training to ensure operations teams maintain their required certifications.   Track certifications and ensure they are displayed correctly on the team dashboard.  Track certified instructor’s dates, topics of certification, and the training hours they deliver including OJT and in classroom or lab. Track information for special projects including statistics, expenses, and procurement.  Coordinate with teams that dashboard team information to ensure statistics are represented correctly.  Assist with planning events for department and company.  Maintain inventory and tracking records to ensure supplies, equipment, gear, and materials are proactively assigned to employees and restocked.  Assist with presentations and compile and prepare data for various reports. Distribute to appropriate parties as needed.  Assist with the creation of PowerPoints, Microsoft Forms, and Smartsheet Forms.    Complete projects and special assignments by establishing objectives, determining priorities, managing time, gaining the cooperation of others, monitoring progress, problem-solving, and adjusting plans.  Work closely with stakeholders to create comprehensive action plans concerning resources and budgets.  Participate in project design meetings and propose improvements if necessary.  Communicate with clients to identify and define project requirements, scope, and objectives. Provide classroom support for instructors, facilitating presentations, and tracking progress of students.   Deliver instruction on administrative software such as Outlook, Teams, iProcurement, SharePoint navigation, Fusion One, Oracle, etc, to trainees in Foundations courses. Assist SME’s in the development of training materials providing layout, PPT slides, and other handouts.

Additional Competencies:

Demonstrated proficiency in:  Systems including iProcurment and Viavi Stratasync. Development and editing of SharePoint sites, Power BI, and SmartSheets.  Public speaking and basic training of peers and colleagues. Accurate and professional writing and communication skills. 

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent. Minimum of five (5) years of experience in business office and customer services or related military experience. * Including at least two (2) years in a telecommunications related field. 

Preferred: 

Associate or bachelor’s degree in business or related field. Telecommunications experience.  Relevant telecom industry or job specific certifications.  Required at ALL Levels

DRIVING REQUIREMENTS: 

This position requires access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS:   Regular on-site attendance required at GCI facilities within the Anchorage area, with occasional travel required to locations across the state of Alaska. Travel to remote or rural locations may include traveling in small aircraft. Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions.  Available to work additional time on weekends, holidays, before or after normal work hours when necessary.  Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.  DISCLAIMER:  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.