From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town Office.
Please note that this position will be supporting the UK region and therefore, working UK hours (10:00 - 18:30 SA time and until 19:30 during daylight saving)
POSITION OVERVIEW:
You will be responsible for developing client-facing content to support Consultants and Project Managers in successfully delivering MRI solutions. Working alongside functional subject matter experts, you will create materials that enhance the implementation process and guide clients in maximising the value of MRI’s solutions.
You will also manage the ongoing maintenance of the content, ensuring it remains up-to-date, relevant, and engaging by collaborating with subject matter experts. The content may include Word/PDF documents, PowerPoint presentations, videos, e-learning, on-line help, UAT templates (spreadsheets), wiki-style guides, and other resources that contribute to a successful Professional Services engagement. All materials will initially be developed in English.
The ideal candidate will be proactive, detail-oriented and possess strong communication and collaboration skills. They will have experience creating client facing materials across various formats and the ability to simplify complex technical concepts into clear, engaging content. Organised, adaptable and committed, they will focus on maintaining and improving content to enhance client success and maximise the value of our solutions.
RESPONSIBILITIES:
Review current materials to identify strengths and weaknesses, and collaborate with team leaders and subject matter experts to develop a programme for content creation and ongoing maintenance
Amend existing materials and create new content in line with the agreed development programme
Promote and advocate for materials among delivery teams, including project managers and consultants to ensure effective usage
Continuous review of documentation and drive improvements as part of ongoing programme
Seek, review and incorporate feedback from internal and client stakeholders to enhance the relevance and effectiveness of materials
Participate in special initiatives such as developing materials for new implementation approaches or addressing real-world insights on what works best for MRI and our clients
REQUIREMENTS:
Experience and a proven track record in writing and maintaining documentation for software solutions & optimisation
Proficiency in video creation and editing
Exceptional attention to detail in documentation
Property industry knowledge, associated business rules, operating procedures, and process best practices is highly desirable. Alternatively, experience of working in adjacent sectors to MRI, such as ERP, or back-office software would be beneficial
Excellent communication skills and the ability to collaborate with internal teams and clients
Enthusiastic team player with a positive attitude
Ability to manage multiple projects and deliverables simultaneously, with a willingness to meet tight deadlines
Strong problem-solving skills with the tenacity to resolve challenges
Good understanding of software implementation methodologies
Proficiency in Excel, Word, PowerPoint, and video editing tools
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events
Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
Have confidence in your health with our offered Medical Aid Scheme
Invest in our competitive Personal Pension plan and help set you up for your future
Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s)
Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
Further your professional development with our Tuition Reimbursement Schemes
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers, and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military, and veteran status.
Diversity, Equality, and Inclusion are values that are critical to our success; come and see for yourself.