**Technical Engineer I** Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other. As Nuvolo's **Technical Engineer** , you will be responsible for using your ServiceNow knowledge and programming abilities to solve client issues, answer product questions, and plan, design and configure enhancement requests. **As a Technical Engineer, your role will include:** + Assigning cases within the Technical Engineering Team (5%) + Troubleshooting and debugging complex technical systems and code (60%) + Communicating with Clients on daily basis (10%) + Documenting Client interactions, code/configuration changes, next steps (15%) + Continually learning both ServiceNow and Nuvolo products and customer implementations (10%) **This role could be a fit for you if you bring:** + Exceptional Customer Service Skills + 2+ years writing and debugging in an object-oriented language (JavaScript, Java, C#) or any full-stack web development framework + Fundamental understanding of + ITSM/ITIL (Change Management, Incident Management) + CMDB (CI's, CMDB Architecture) + Business Application Development (Scoped application development) + Client Scripts + View Rules, Business Rules + Data Policies, Notifications + Dictionary Entries, Overrides, and Attributes + XML, HTML, CSS + Importing Data, Transform Map and Field Scripting **Bonus points for:** + 1+ year working as a Developer in ServiceNow or 2+ years as a SN Admin + ServiceNow certificate + Configuring any bi-directional integration **Core Competencies:** + Organizes time and Work + Applies Intercultural Understanding and Adapts + Shows Empathy **About Nuvolo:** Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to connect all people, physical locations, assets, and work. Our customers span multiple industries including healthcare, life sciences, financial services, government, and more. Hundreds of brands including 7-11, Chevron, and Premera Blue Cross trust Nuvolo to optimize their workplace operations. Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment Type Full-Time Minimum Experience Entry-level