Secure our Nation, Ignite your Future

Currently, ManTech is seeking a motivated, career and customer-oriented Hardware Deployment Technician to join our team based out of Chantilly, VA.

Responsibilities include, but are not limited to:

Lead in Baseline process to include Market Research, Hardware Testing, Product Evaluation, Documentation, and Support.Advanced understanding and application of troubleshooting methodologies.Respond to customer promptly and professionally via ServiceNow Tickets.Be able to collaborate and communicate effectively with team members on projects in a professional environment.Timely resolution of tasks and assignments with minimal supervision.Follow step-by-step install guide instructions as part of QA procedures.Train site personnel in proper use of hardware.Speak to customer about identifying needs and addressing issues via Email or Meetings.Create and update necessary installation guides and Knowledge Base Articles.Install Microsoft Windows OS on desktop workstations.Customer service focused interaction with client.Up to 5% Local Travel in the DC metropolitan area to customer sites to perform deployment activities such as site surveys, hardware and software installs as needed. 

Minimum Qualifications:

5+ years of experience in Information Technology.High School Diploma or equivalent.Excellent written and verbal communication skills.Demonstrated initiative, sound judgment, effective decision-making.Experience in Customer Service.Proficiency with Microsoft 365 Productivity applications, Team, SharePoint, Outlook, etc.

Preferred Qualifications:

Associate or bachelor’s degree highly preferred.One or more technical certifications (CompTIA A+, Network+, Security+, etc.) highly preferred.PowerShell knowledgeExperience in Jira SoftwareExperience with ServiceNow

Security Clearance Requirements:

Must be a U.S. Citizen.Must be able to obtain and maintain a U.S. Secret clearance.A current and active Secret clearance strongly preferred.

Physical Requirements:

Must be able to remain in stationary position for up to 50% of the time.Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.Must be able to deliver presentations as needed.Must be able to review; decipher and understand program manuals; software/hardware manuals; training manuals; etc.The majority of work will be performed within a professional office environment. However, this positioncan require the individual to lift and move computer and other equipment up to 50 lbs. in weight, as well as being able to push a wheeled dolly with multiple computer systems loaded. Position may require bending, kneeling, or crawling to get to cables under/behind furniture and server racks.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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