Our Client, a Software company, is looking for a Technical Help Desk 3 for their Southfield, MI location. Responsibilities: + Lead and manage the Service Desk in Michigan, ensuring efficient handling of the Desktop Support services queue. + Oversee and manage computer inventory and supplies. + Triage, prioritize, and remedy end-user computer issues. + Work on projects in a results-oriented environment. + Open Service Desk tickets and dispatch to the appropriate queue when unable to resolve issues. + Create and review new process workflow documentation for publication in the company knowledge base. + Train and mentor junior team members, fostering a collaborative and high-performing team environment. + Collaborate with SME from other towers and ServiceDesk team across organization Requirements: + Years of Experience Required: 5+ years + Degrees or certifications required: BA + Best vs. Average: Fast learner, creative thinker. Interpersonal skills with executives. Organized. Helpdesk service experience a plus. + Performance Indicators: Overall dependability. Quality and speed of resolutions. + Experience supporting both Mac and Windows + Mobile support experience + Typical task breakdown and operating rhythm: Helpdesk support Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.