Kforce has a client that is seeking a Technical Help Desk Representative for a remote role. Duties Include: * Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area * Duties may include entering new account information; Changing information on existing accounts; Recording transactions; Answering customer inquiries; Receiving, classifying, consolidating and summarizing documents and information; Completing reports and providing administrative support * Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information