Technical Support Rep **Job details:** · On-site · Temp to hire · Shift: M-F 8am-5pm · Training available · Pay Rate: $28 /hr Why Work with Adecco? · Payday every Friday · Upskilling opportunities through the Adecco Aspire Academy · An opportunity to get hired on permanent with our client. · Assigned your very own onboarding specialist. **Job Description** As the Technology Solutions Field Service Associate, you are responsible for maintaining and coordinating the distribution of technology solutions hardware and software to Lynx customers. The Associate will facilitate the intake and shipment of hardware and peripherals in collaboration with Lynx Onboarding for new implementations, repairs, and refurbishing. The Associate will also be responsible for ordering and maintaining appropriate inventory levels in coordination with US Oncology and McKesson procurement. **Responsibilities include** · Provide world-class, “white-glove”, customer service experiences, · Providing first line technical support to Lynx Technology Solutions customers · Ability to lift and carry up to 40 pounds on a regular basis (8-hour shift plus overtime if necessary); ability to lift and carry from 50 to 75 lbs. for short distances · Trained in all Lynx functions including receiving, testing, storing, order filling, packaging, and shipping of equipment · Ensure customer bundles are prepared and deployed quickly and accurately for new installations. · Coordinate break-fix services with customer and 3rd party vendors. · Maintains PAR levels for all inventory items and restocks shelves. · Track delivery and maintain requests for all technology solutions equipment orders. · Manages vendor inventory flow, inputting new equipment in Lynx Ops. · Testing new and returned equipment to determine if equipment is operable and meets TS quality and technical requirements. · Processing returns and updating customer profiles with active and de-installed equipment. · Analyzes, understands, and acts on information from key reports to report active counts of inventory to internal stakeholders. · Maintains a clean, organized, and safe work environment, ensure equipment is properly stored. · Document all new and break-fix request details including a thorough description, steps taken to troubleshoot, record type classification, and escalation of issues to Supervisor or Tier 2 **Additional Responsibilities** · Provide mentorship to Tier 1 customer service agents, via remote and in-person collaboration · Support applications on various OS and Devices - computers, laptops, tablets, smart phones · Drive collaboration across internal and external customer service teams including practice IT, vendors, and other escalation points until the incident is resolved · Facilitate deep dive troubleshooting of hardware issues and create easy-to-follow knowledge base articles on findings, updating the knowledge base when necessary due to changes in process or product **This position is managed by one of Adecco’s National Recruitment Teams, not your local branch. To be considered, please follow the application instructions provided.** **Interested? APPLY NOW for immediate consideration!** **Pay Details:** $28.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance