About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

The position requires an understanding of the Global Retail Market and NCR in-order to develop and manage opportunities to grow revenue and improve marginsPre-installation consultation:Assess customer site needs and technical requirements to determine appropriate equipment configuration. Review installation plans and identify potential challenges. Provide detailed information on system functionality and user training expectationsInstallation support:Collaborate with installation technicians to ensure proper equipment setup and wiring. Address technical questions and concerns during installation process. Troubleshoot installation issues and provide solutions. Post-installation guidance:Conduct system testing and verification with the customer. Provide comprehensive user training on system operation and features. Address customer concerns and resolve post-installation technical issues. Technical expertise:Maintain in-depth knowledge of product specifications, technical capabilities, and installation procedures. Stay updated on Retail industry trends and new store technologies to advise customers effectively. Interpret technical documentation and provide clear explanations to customers. Onboard New Offerings to Service Portfolio:Work with Partners/OEM’s to standardize deployment process, tools and materials as part of new service offerings.Accountability for Cost Reduction for the portfolio

Required Skills:

Strong technical knowledge in relevant field (e.g., networking, audio-visual systems, security systems)10 – 15 Year of experience in Retail Store Tech Installation Excellent communication and interpersonal skills to interact with customers and technical teams Problem-solving abilities to troubleshoot installation issues Ability to read and interpret technical documentation Customer service orientation with a focus on customer satisfaction Ability to work independently and as part of a teamSuccessfully managed complex programs across multiple organizations

The following specific experience would be advantageous:

> Domain knowledge in Retail

> Knowledge of NCR product platforms and solutions

> Technical knowledge of Retail architectures and Devices

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”