"Primary Responsibilities
Conduct brainstorming sessions with the development team to actively involve them during the requirements stage level analysis. Work towards preparation of requirements management plan, business, and functional requirement documents. Create data flow diagrams and process flow diagrams to facilitate better system understanding. Follow project plans for executing projects using Agile as well as Waterfall Methodologies to ensure the project are delivered on time and beyond customer expectations. Strong verbal and written communication skills Document the various project artifacts to ensure that these are following best practices and are delivered to the customer on time. Strong Contact center experience Strong Experience with working in NICE CXone Experience working in Onshore-Offshore model Experience in working with the client and leading the discussions with them Able to handle the business stakeholder meetings on their own. Able to adopt new service product sets of nice cxone suite Must Have Skills 5+ years of overall experience in Contact Center 3+ Years of relevant NICE CXone Experience Implementation and MO (Maintenance and Operations) experience Mentor junior analysts Great communication skills Strong debugging and analytical skills "
(1.) To be responsible for providing technical guidance to a team of developers, enhancing their technical capabilities and increasing productivity.
(2.) To conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization , implementation of best practices and coding standards to ensure succeful delivery of complex projects.
(3.) To ensure process compliance in the assigned module, and participate in technical discussionsorreview as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
(4.) To collaborate with stakeholders to define project scope, objectives, deliverables and accordingly prepare and submit status reports for minimizing exposure and closure of escalations.