As a senior member of the Infrastructure Operations organization, you will combine your proven expertise with a never-ending quest to create innovative solutions. You will use your deep technical knowledge and industry experience in Application Support, Automation, Customer Experience, and operational knowledge to inspire and drive secure large-scale Solutions.  You will promote a learning culture embracing leading-edge technologies and methodologies that solves business problems.

We are looking for a APIM Middleware Support Engineer, with strong Linux and Windows administration skills.  Responsibilities will be focused on, but not limited to the support of Chubb’s Middleware platforms with a primary focus on APIM with support also including WebSphere, Tomcat, BizTalk, Apache, IIS, SFTP. You will provide first\Second level support for operational issues, perform deployments of existing engineering patterns, engage Application Teams for requirements gathering, and perform operational processes to validate and ensure the health and capacity of Chubb’s Middleware platform.  The APIM Middleware Support Engineer will also collaborate with Engineering in the development of engineering patterns, deployment specifications, and enablement of patterns through the DevOps automation pipeline. You will be responsible to identify, build and implement solutions to increase stability, reduce toil and improve overall customer experience. 

 

Primary Responsibilities:

Implement and configure resources as per approved middleware patterns. Onboard, Maintain and support enterprise applications deployed on middleware platforms. Keep applications and their environments (WebSphere, BizTalk, Tomcat, Apache/IIS) secure by ensuring all vulnerability patches/fixes are applied before due dates. Responsibility includes identifying opportunities for Patching Automation, Process Streamlining, Inventory Corrections, Coordination with 300+ Applications and Weekly/Monthly Reporting. Manage patching processes, including golden images. Keep platforms and environments stable and available 24/7 by applying the latest industry trends in monitoring, alerting, and predicting possible issues and concerns. Analyze existing configurations and provide advice on possible improvements and environment enhancements. Provide administration support for IaaS and PaaS services, including backup and recovery, and first level problem determination. Responsible for coordinating with multiple teams and groups for successful implementation of middleware platforms standards and procedures and all integrations such as Single Sign On, Job Schedulers, Cron jobs, Load Balancers/VIP, Proxy servers, Password Management utilities etc. Collaborate with Core IT teams; provide guidance utilizing networking, security, monitoring, and services. Oversee application environments build activities before go live, coordinate and plan go live activities and provide middleware production support post application go live. Document environments build specifications, including diagrams, and scripts to automate processes Assist technical teams in identifying appropriate approved middleware patterns to meet technical requirements Create professional technical documentation Collaborate with global resources outside of normal business hours (when needed) Participate in “non-business hours” on-call schedule Provide technology leadership across enterprise shared services products and platforms in partnership with senior architects and product managers. Support Axway or other SFTP\FTP products. Accountable for system availability and stability of Production Environments Support SDLC and ITSM tools for the firm ensuring stability and best practices. Keep up with industry trends regarding APM, Observability and Telemetry products. Drive innovation and automation of supported products. Build and foster relationships with external LOBs for adoption of products Establish Customer experience feedback loop Establish a Continuous Improvement mindset amongst the team

Preferred Skills and Experience:

Knowledge and hands-on experience with some of the following: Bash scriptingPowerShellPythonAnsibleTerraformActive DirectoryDBMS (i.e. SQL Server, Postgres, MySQL, DB2, Oracle)JenkinsGit version controlJSONStrong understanding of insurance services and the regulation that surrounds the industry