Technical Lead - FM (Jalan Ampang, KLCC) Job ID 204644 Posted 05-Feb-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance, Facilities Management Location(s) Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia **Technical Lead - FM (Jalan Ampang, KLCC)** CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension. **CBRE Global Workplace Solutions (GWS)** As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. **About the Role:** The ‘Technical Lead’ will be responsible to manage all Engineering related systems (Electrical and Mechanical) including maintenance, efficiency upgrades, minor projects and lifecycle replacements as well as manage consultants for new and replacement equipment to meet the standards and guidelines of the bank. The role will lead respective Country Engineering teams including vendor management and the self-performing technician workforce. **What You’ll Do:** **1.** **Planned Preventive Maintenance & Reactive Maintenance** + Review and monitor 52 PPM schedules. + Planning, scheduling of equipment wise PPM's in 52 week planner and integrate with REALM tool. + Closure of work orders with proper service records as per SLA. + Be ready for sample audits on monthly basis. This includes all activities are updated 100% on REALMS. + Maintain complete information and compliance to O&M standard on service record for Citi assets where applicable e.g. WO number, no task undone, no blank field, review by FM/Engineer. + Review and approve Critical power down maintenance activity for the region. **2.** **Asset Verification** + Tagging of Engineering assets and its physical verification on periodic basis. (Identification of asset (stock take) thru PPM and update in REALM as and when change required in the registry.) + Mapping the assets in REALMS after reviewing with respective CEM's and asset managers. + Facilitate update of realm for removal and addition of assets. + update asset condition status in REALM. **3.** **Compliance to Citi Operation & Maintenance (O&M) Standards** + Adherence to O&M standards. + Prepare normal and emergency change requests review on weekly basis which includes close coordination and approvals from various business heads so that the risks are mitigated, and task is performed without incidents. + CTI vs RES change requests review on weekly basis. + Ensure works are performed safety utilizing CBRE Control of Works procedure. **4.** **Tech Room Management** + Ensure, to the degree possible, redundant engineering supporting equipment like Generator, UPS, PAC, PDU etc. are 100% available. Any abnormality, downtime or reduced redundancy is to be reported to RES and CTI teams. + Rounds during business hours of technical space. + Maintain emergency response plan and escalation protocols. **5.** **Incident Management and Reporting** + Incident reporting to all stake holders, raising BIR, problem tickets and meeting timelines to resolve. + Through investigations, RCA 's and mitigation plans to avoid such similar incidents across regions. + Evaluate the root cause, prepare a plan to mitigate risks and implement control measures that similar incidents do not occur in other locations. + WMS preparation and review in detail so that incidents do not occur. + Collaborate with Citi on preparation and execution as needed for CAP for medium and high risks. **Working Protocols** **6.** **Lifecycle planning and Budgeting (CIP)** + Tracking engineering equipment’s life cycle asper O&M, OEM guidelines for planning and budgeting of replacement. + Periodic review of assets and place them in CIP projects. **7.** **Innovations** + Understand the existing operations and bring in innovations which is best suitable for CITI operations to enhance efficiency and customer satisfaction. + Identify areas of improvements and submission of innovative ideas for energy saving, water savings, cost savings, process improvements and implementation of same post approvals. **About you:** + Electrical or Mechanical Engineering degree of equivalent + Minimum of 5 years’ experience in a Banking/ Data centre environment + Experience in managing Business Critical Environments + Previous experience in managing the delivery of technical services. + Managing projects in occupied large scale office space, technical rooms data centre environments. + Well-rounded knowledge base in workplace service solutions including portfolio management, facilities management, energy and sustainability, workplace utilization, and / or infrastructure management. + Strong customer focus and relationship building skills. + Conversant with English writing & speaking. **So, what's in it for you?** + Talented High Performers - You will have the opportunity to work with some of the most talented people in our industry, tackling our clients most complex challenges. + Values deeply ingrained - You’ll experience a culture grounded in our values of respect, integrity, service and excellence (RISE). + Working alongside an experienced and established team/leader. + We offer a range of networking groups, committees and programs including Women’s Network, DE&I Network, LinkedIn Learning, Harvard Manage Mentor, Aspire Program, PMEI Leadership Training, Mentoring Program, and more! If the above interests you, we would love to hear from you! Our ambitious growth plan creates the space for dynamic colleagues to build non-linear career paths. We share a commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)