Job Description

Job Title: Technical Manager Analytics and Business Intelligence Platform

Location: Corporate

Department: Information Technology

Job Summary:

The Technical Manager for Analytics and Business Intelligence Platform will be responsible for the overall delivery of a robust and reliable analytics and business intelligence platform and solutions for Wawa. The Tech Manager will be overseeing all aspects of the analytics processes from data collection in the presentation layer, analysis, visualization and reporting.  Partner and provide all areas of the business with robust, accurate data to drive fast decision making.  Manage projects through the full development lifecycle (idea to delivery) as well as the daily support operations of the team.

Principal Duties:Direct the efforts of the team to select/optimize technology (hardware and software) to minimize total cost of ownership while meeting business objectives and architecting for future growth. Execute the strategic vision for analytics platforms within the organization, aligning it with business objectives and identifying opportunities for improvement.Develop and implement advanced analytical models and techniques to extract meaningful insights from data, using tools such as SQL, Python or other relevant programming languages.Manage evaluation and selecting suitable analytics platforms based on the organization's needs, goals, and technical requirements and sunset platforms that are not used.Manage and architect the implementation and integration of analytics platforms within the organization's infrastructure, including data sources, databases, and other relevant systems.Drive and ensure data quality, integrity and security by establishing and maintaining Analytics governance practices, policies and procedures.Oversee technical support and training to users of the analytics platform, ensuring they have the necessary skills and knowledge to effectively use the tools and features.Oversee the regular maintenance, performance monitoring, and updates of the analytics platform, including installing patches, bug fixes, and software upgrades.Collaborate with business stakeholders to identify key performance indicators (KPIs) and developing reports, dashboards, and visualizations to analyze data and communicate insights effectively.Create and maintain data visualizations and dashboards to communicate analytical findings and key performance indicators (KPI) to stakeholders at all levels of the organization.Ensure compliance with relevant data privacy regulations (e.g., GDPR, CCPA) and implementing measures to protect sensitive data.Facilitate collaboration between various teams and stakeholders, such as data scientists, business analysts, and executives, to align analytics initiatives with business objectives.Identify opportunities for performance optimization, data efficiency, and scalability of the analytics platform, and implementing relevant improvements.Collaborate with cross-functional teams to identify business problems, formulate hypotheses, and design experiments to test and validate solutions.Stay up-to-date with industry trends, emerging technologies, and best practices in analytics, and recommend innovative approaches to enhance the organization's analytical capabilities.Provide thought leadership and act as a subject matter expert in business intelligence solutions integrating into the organization along with architecture guidance, advising senior management on data-driven decision-making processes and opportunities for growth.Manage relationships with external vendors or partners involved in data collection, analysis or software development, ensuring quality deliverables and adherence to project timelines.Foster a culture of collaboration, innovation, and continuous learning within the analytics team, promoting professional development and knowledge sharing.Stay current on broad technology trends particularly advanced analytics (AI, Gen AI and ML), business intelligence, Cloud data warehousing, analytics governance and mobility.Manage and actively deliver analytic capabilities enterprise-wide utilizing both structured and unstructured data for both internal and external data sources.Play a key role in developing an enterprise-wide analytics/ reporting/ business intelligence roadmap.  Deliver analytics and insights to enable the business to drive timely, fact based decision making.Define 7x24x365 production support for Analytics platform.  Work with Service and Engagement teams to resolve issues that interrupt business operations.  Escalate critical production issues as necessary to drive timely and effective resolution.Develop usage metrics to determine adoption and most effective strategies and tactics for achieving high levels of business user engagement and satisfaction.Work with the Cloud/ Infrastructure service team to manage hardware and capacity.  Review and manage team to implement and manage retention procedures. Work with Security team to identify and address security risks related to the security audit requirements.  Assess and determine ways to mitigate risk and manage issues.Identify and quickly resolve customer/partner issues with the highest standards of customer service and leverage extensive business process and technical knowledge.Plan, organize, monitor and deliver several projects simultaneously.  Develop project plans to ensure effective execution and to achieve the business objectives.  Direct administration of project contracts, project finances, quality metrics and personnel.  Establish project scope and objectives and manage expectations to ensure a high level of satisfaction and delivery. Manage business intelligence deliverables to include software selection and implementation.  Research and provide recommendations regarding product functionality and technical architecture.  Partner with PMO as necessary on big data and business intelligence projects.Establish and maintain internal business relationships across all levels. Understand business and departmental technology requirements and offer appropriate solutions.  Develop and maintain external business relationships with service providers.  Manage and initiate vendor selection and contract enforcement. Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence.  Provide feedback, coaching, support, and opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions. 

Essential Functions:

Exhibit Wawa values and a high degree of professionalism and confidentialityHandle multiple priorities simultaneously and work collaboratively with cross-functional teamsAbility to be hands on and create or analyze comprehensive reportsEstablish and maintain a positive environment, Drive creativity, and teamwork

Basic Qualifications:

Bachelor’s degree in Information Technology or Engineering field preferredExperience in managing, and implementing 7x24x365 e-commerce analytics offeringMinimum of 12 years previous working experience in IT with 10+ years of experience in BI/Analytics Tech delivery and managing 3-4 BI leadsExperience in working with and managing teams that are both local and globalHands on experience in MicroStrategy, Tableau, Power BI, SAP Analytics Cloud and AI driven analytics tools are highly preferredKnowledge of Cloud Data platform, and Business Intelligence tools and solutions strongly preferredStrong knowledge of Enterprise Data Warehousing, Data Analytics and Data Governance requiredKnowledge of Wawa stores or retail/e-commerce business flows and operations are beneficialPrior applications development experience leveraging a software development lifecycle methodology is a must

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.