Report to: Service Engineering & Operations (SE&O) Manager

Bachelor’s degree or Diploma degree in Mechanical or Automobile 

At least 5 to 7 years in Automotive Industry/dealership is a plus

Engineering background in Automotive Industrial is preferable

Mechanical aptitude

Good English proficiency communication, reading and writing

Computer literacy level

Good presentation skill, Communication, and interpersonal skills

Work well under pressure and highly achievement oriented

Self-driven and motivated with a positive attitude 

Ability to develop open and cooperative relations with internal and external team

Open to work with central team on different time zone, ability to travel occasionally If required. Knowledge of dealership Network is must.

Support Field Service Action (FSA) & In Transit Stop Ship (ITSS)

Work with Office of General Counsel (OGC) and Environment and Safety Compliance (E&SE) along and release Field Service Bulletins to the dealerships

Track FSAs and work on GCAMP for FSA related activities

Work with warranty team for creating PDRs

Work with Part Supply & Logistics (PS&L) team for ensuring FSA parts

Monthly FSA completion and missed VINS reporting 

Sharing the FSA missed VINS to Service Zone Managers (SZMs) and support them for FSA completion

Lead and conduct monthly FSA review 

Lead New Model Launch:

New Model launch deck preparation

Review and track to Green of all SE&O New Model Launch actions 

Work with IMG Upstream and PS&L and support tools & Equipment coordination

Periodic update to SE&O manager on new model deck

Tools & Equipment:

Making sure new dealer is equipped with ESSTs and FDRS as required.

Work with Field Service engineers for ensuring tools audit completion

Report out missing tools and work with SZMs for procurement

Bi-weekly and monthly report out dealer outlet wise tools procurement status 

SE&O PR ~ PO handling:

Work with Ariba for PR and PO requirements

Maintain PO copies and review invoices for processing

Ensure renewals of SE&O purchase service PO time to time

SE&O Reports & meetings:

Maintain SE&O sharepoint and database of SE&O team

Report out Field Service Engineer (FSE) dealer visit reports (DVR) and report weekly basis

Report out Rapid Hub daily basis and tracking data to drive for the Technical VOR target

Conduct weekly and monthly FSE connect with their score card

Conduct monthly FSA meetings to review FSA missed and completion VINs

Release SE&O Monthly Newsletter 

Ensure SE&O Bi-weekly and monthly key metrics report

Report weekly and monthly FIRFT report and track High impact low FIRFT dealers

Conduct tech talk shows

Track SWIS calls and manage dealer renewals tracking

Service Publication:

Maintain PTS website and its contents

Provide access for new technicians