**Overview** The Facilities & Infrastructure Operations Division is responsible for plant engineering, plant energy and utility operations, and facility operations for the South campus and leased facilities, North Campus and Infrastructure Operations, the Physical Science facility, and the 300 Area. In addition, the Division oversees campus infrastructure such as fabrication and craft services, duplicating and mail services, relocations, receiving, distributed services, and maintains operations of roads, grounds, and utilities for the campus. **Responsibilities** Responsible for evaluation and interpretation of regulations to ensure the technical aspects/content of required documentation for PNNL facilities meets the intent of local, state, and federal requirements. Support development/revision and implementation of resulting processes, practices and procedures. Investigates and resolves compliance issues/questions received from PNNL management or staff. Perform assessments of assigned program elements to ensure that requirements are flowed down into HDI work controls and deployed effectively in the field. Analyze the data collected during these assessments to determine strengths and weaknesses, causal factors, root causes, and recommendations for improvement. Responsible for maintaining the Laboratory's Facility Use Agreement (FUA) process and technical bases for the operating boundaries of PNNL facilities. Develop and maintain working relationships with PNNL staff and all levels of PNNL and DOE. The Integrated Facilities and Program Support team in the Facilities & Infrastructure Operations Division is responsible for providing standards and guidance for facilities and operations processes, continuously improving operational performance, and informing risk management decisions by managing and implementing programmatic requirements and managing business systems. We are seeking a Technical Operations and Assurance Specialist – Systems Support to contribute to PNNL’s Facility Management, Management & Operations Program operational business systems implementation team. + Knowledgeable on website design and content management. + Manages software system permissions and access. + Manages and maintains software system licenses based on business needs. + Develops and provides software support documentation and training to end users. + Provides customer support to business software system users. + Works on complex problems relating to multiple software system platforms, integrations and provides innovative solutions to improve the efficiency of the management and operations program systems. + Responsible for recommending technical strategies and priorities for software system maintenance and operational performance. + Knowledgeable on multiple facility and infrastructure business software systems, translating business process requirements into functional requirements, supporting change management for software system changes and upgrades, maintaining business software system performance, and implementing high-quality software system configuration management principles. + Analyzes software system data routinely to identify and recommend improvements; ensures issues and software system failures are investigated, and solutions quickly applied to minimize operational downtime. + Validates requirements are deployed and software systems are effectively performing. + Provide input into the computerized maintenance management system platform relating to operational business processes, supporting system changes and improvements. + Ability to learn, use, and maintain software systems. + Experience in coding languages, such as Python. **Qualifications** Minimum Qualifications: + BS/BA and 2+ years of relevant work experience -OR- + MS/MA or higher Preferred Qualifications: + Demonstrated experience developing and managing strong stakeholder/customer relationships. + Demonstrated ability to navigate and work well with strong personalities at all levels of the organization – from peers to Director level. + Experience with Maximo, Autodesk products including Vault, Microsoft 365, SharePoint, and Power Platform suite. **Additional Information** Not Applicable. **Testing Designated Position** This is not a Testing Designated Position (TDP). **About PNNL** Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them! At PNNL, you will find an exciting research environment and excellent benefits including health insurance, and flexible work schedules. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs. **Commitment to Excellence and Equal Employment Opportunity** Our laboratory is committed to fostering a work environment where all individuals are treated with fairness and respect while solving critical challenges in fundamental sciences, national security, and energy resiliency. We are an Equal Employment Opportunity employer. Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws. We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at careers@pnnl.gov. **Drug Free Workplace** PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs. If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn. **HSPD-12 PIV Credential Requirement** In accordance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. **Mandatory Requirements** Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment. **Rockstar Rewards** Employees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance*, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave**, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan* and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year. * Research Associates excluded. **Once eligibility requirements are met. Click Here For Rockstar Rewards (https://careers.pnnl.gov/rockstar-rewards) **Notice to Applicants** PNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement in the range is determined based on an individual’s relevant job-related skills, qualifications, and experience. This approach is applicable to all positions, with the exception of positions governed by collective bargaining agreements and certain limited-term positions which have specific pay rules. As part of our commitment to fair compensation practices, we do not ask for or consider current or past salaries in making compensation offers at hire. Instead, our compensation offers are determined by the specific requirements of the position, prevailing market trends, applicable collective bargaining agreements, pay equity for the position type, and individual qualifications and skills relevant to the performance of the position. **Minimum Salary** USD $78,100.00/Yr. **Maximum Salary** USD $115,600.00/Yr.