JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Working Environment:

Must be a team player committed to working with a collaborative style in a high-pressure environment. Will require daily interaction with teams (JLL, vendor & client) in person, on the phone, and via email to perform the job.

Essential Functions:

Key ownership of client relations through prompt and courteous response to client requests within the guidelines set forth by JLL.

Proactively develop and manage client relationships ensuring that expected service levels are achieved.

Comply with all requirements of the client contract and meet or exceed key performance indicators.

Deliver an exceptional quality of service to the client, as reflected by client feedback.

Support the implementation of innovative programs and processes that reduce short- and long-term operating costs and increase productivity.

Manage the performance and outcomes of assigned operations/engineering staff reporting to the position. Own tactical planning for the team’s goals and objectives

Where applicable for 3rd Party Lease assignments, maintain interface with Landlords, ensuring total contract compliance, accurate and timely reporting, and resolve critical impact tenant relations issues

Ensure that compliance of all regulatory laws and guidelines are met as they relate to the operation of the building’s infrastructure. Responsible for alerting management of building discrepancies

Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information

Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner

Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography

Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process

Responsible for overall team management, staff development and planning. Execute staff succession and growth plans

Involved in compensation planning process

For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress

Have responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives

Develop and deploy inspection, assessment, and audit forms supporting the building facility and engineering team

Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility

Manage the site in accordance with all agreed policies, procedures, and contract scope

Assist with vendor management for maintenance of janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of respective sites

Support the sourcing SME and area/site managers through the vendor contract procurement process

Coordinate internally with other teams which may include security, and capital projects, et al

Implementation of short and long-term projects for the client

Collects data and collaborates with operations team to optimize maintenance programs

Maintains liaison with facilities technicians and other management regarding work execution, necessity of altering schedules and manpower status

Tracks all asset information, including spare parts and documentation

Engineering Oversight:

Direct/oversee Team performance of scheduled maintenance and operational programs to ensure maximum life, reliability, and efficiency of all property mechanical systems, which include, but are not limited to plumbing, electrical and HVAC including auxiliary equipment

Direct/oversee Team performance/scheduled general building maintenance including restroom repair, door, ceiling and floor repair, structural repair, client comfort, painting, grounds, and other tasks as necessary to maintain the properties in peak operation condition

Controls engineering activities and building mechanical systems in emergency situations

Direct/oversee the Operations Audit process

Direct/oversee the maintenance of all infrastructure and compliance documentation for the building including up-to-date building drawings and single lines as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State or Local law

Direct/oversee the identification of safety hazards within the building and incorporate the remediation of such hazards to ensure that the building’s staff and occupants work in a safe environment. Implement, administer, and manage safety training program

Direct/oversee the required OSHA and worker’s Compensation safety and accident reports on facilities

Direct/oversee Testing of/keeps records and maintains emergency equipment in good working order.

Direct/oversee current and historical preventive maintenance records on all mechanical equipment

Direct/oversee evaluates, recommends, and monitors mechanical contractors

Direct/Oversee purchasing of parts and supplies according to company policy and approved budget guidelines

Direct/oversee inventory control programs with appropriate parts stocking levels and accurate and timely records of receipts and issues

Direct/Oversee, manage, document daily field operational issues

Follows client instruction and ensures building integrity

Maintains ethical, professional, and courteous relations with Local Union

Direct/oversee CMMS system to ensure current work order assignments and the timely closure of all tickets

Manage the JLL Corrigo work order process, systems, and associated data continuity, as it specifically relates to central and facility management/reporting and maximizing Corrigo capability

Complies with all client CMMS standards and specifications to ensure database/firm integrity and standardization

Identify energy savings opportunities at facilities including system and operational changes that can decrease the property’s energy consumption.

Essential Physical Abilities

Visually inspect machinery and building.

Walks up and down stairs for inspections and emergency procedure practice or implementation.

Security and roof inspections are conducted on top of stairwells with no elevator service.

Cleaning inspections require getting on hands and knees to inspect inaccessible areas.

On occasion/Emergency event the ability to work weekends and extended hours

Essential Knowledge, Skills and Abilities

Possess knowledge of required repairs and maintenance on commercial HVAC systems (including, pumps, motors, air handlers, automation/controls systems, and associated electrical systems) using industry standard tools and in accordance with all codes, laws, and regulations.

Highly proficient in MS Office Suite specifically in Excel supporting data analytics and manipulation

Possess excellent communications skills, both written and verbal

Ability to effectively manage diverse relationships with team members, contractors, building occupants and clients

Self-starter with strong interpersonal skills and a positive attitude

Determines time, place and sequence of operation or action to be taken based on analysis of data; executes determinations and/or reports on events

Applies principles of rational systems to solve practical problems and deals with a variety of concrete variables in situations where only limited standardization exists.

Interprets a variety of instructions furnished in written, oral, diagrammatic or schedule form

Reads manuals, safety rules, instructions in the use and maintenance of shop tools and equipment, and methods and procedures in mechanical drawing and layout work

Employee/Self-Management:

Support excellent onboarding, training, and team building

Actively support an environment of teamwork, co-operation, performance excellence and personal success

Participate in the individual performance management program and personal development planning

Align with facilities leadership team

Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence

Requirements:

Associate's or Bachelor’s degree in Engineering, Facilities, Property, Business, or related field desirable

Minimum eight years’ experience in Operations Management in an industrial/ Semi -Conductor environment containing conveyance, process control and powered trucks in a distribution and/or manufacturing plant  

Relevant training in MHE, Controls Systems, PIT as well as general building operations

Minimum 5 years’ experience managing CMMS/ work order applications, Performance Analytics, Data Analytics

Demonstrated process orientation and data driven skill sets

Technical problem solving a must, Identify and solve technical problems, either directly or by delegating tasks to others

Ability to read and understand Electrical and Mechanical one-line drawings

Strong aptitude for technology and systems

Strong Mechanical infrastructure aptitude

Strong aptitude for wastewater treatment process and systems

Strong analytical, organizational and presentation skills

Proficiency in SmartSheet, MS SharePoint, and data visualizations preferred

Ability to make technical decisions and handling any administrative changes to do with technical aspects such as software (FMS BMS), equipment and technical procedures.

Possess strong written, verbal and people skills

Must have RCA experience

Superior customer service skills and a strong orientation to provide exceptional JLL customer experience

Preferred experience with JLL Next Generation Maintenance

Ability to plan and manage work under time constraints

Ability to multitask and work without direct supervision

Strong organizational skills and collaborative style needed

Estimated total compensation for this position:

170,000.00 – 240,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Santa Clara, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.