Technical Operations Specialist ll - Nastel Navigator Monitoring Charlotte, North Carolina **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. A senior level engineer with experience in supporting the MQ & Kafka. Role involves all performing operational activities which includes administration, monitoring, troubleshooting, change requests and builds. It is an operational role for Kafka support for all the Enterprise wide applications. The team provides Problem, Incident, Change and Request management support for the application using these platforms. In addition this team does triaging, service restoral, facilitation and co-ordination of root cause identification and permanent fix resolution. **Responsibilities:** + Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems + Mentors other team members and provides technical leadership + Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment + Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications + Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly + Provides release support when needed and manages engagement across audiences + Provides full lifecycle management of the infrastructure and application environments + Responsible to handle the MQ & Kafka infrastructure and break fix the issues occurred in Production and Non-Production + Responsible to handle Changes in the Infrastructure + Build new MQ & Kafka servers and configure + Should be able to do patching and fix packs + Should be able to work on monitoring tools + Should be able to do SSL upgrades and installation in prod and non-prod infrastructure + Should be able to analyze the root cause and follow the ways to providing the permanent fix. + He/ She should be familiar in handling client calls and customer issues. + Must have Knowledge on complex clustered Environment. + Good Hands on Production environment to handle issues. + Resolving critical issues on the fly. + Support application teams around messaging functionalities. + Excellent Communication skills both written & spoken + Working in shifts and exploring the process related infrastructure quickly. **Required Qualifications:** + Two – Five years building and configuring MQ and Kafka Servers + Three-five years working in a production environment handling production issues + Three – five years working in a messaging environment **Desired Qualifications:** + Nastel Navigator or Mesh IQ Navigator administration experience **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.