Description AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As program manager, you will be part of a team managing large global projects planning with technical stakeholders. The role encompasses working on multi facet projects with the goal to scale technical planning processes, improve business metrics and accuracy of plans to achieve technical and business goals. You will support the execution of the business including helping to design and build self-service tools and mechanisms to strengthen the operational efficiency of the team by analyzing processes and providing recommendations for improvement. You will use various reporting tools such as SFDC, Marshall, Quicksight dashboards, to support rhythm of business activities such as forecasting, tracking performance of the initiative against goals, prepare data for Monthly Business Reviews, Quarterly Business Reviews, and other cadenced reporting and metrics that interlock with leadership. You will help build scalable mechanisms to support business and program operation processes while being able to dive deep into SFDC data. You will be an exceptional communicator, both written and verbally, and possess 5-7+ years of experience in tactical project management of highly technical initiatives, as well as strategic program management. Candidates possessing a background in architecture/design, software engineering, who have transitioned to a program management discipline will have a distinct advantage. The right person for this role is highly capable of leading through influence across business, operations, and technology. You have a record of accomplishment of delivering complex project, and have demonstrated problem solving capabilities across both technical and non-technical teams. Key job responsibilities You will be fully competent in a variety of project management tools, methodologies and techniques for all phases of the project lifecycle and exhibit demonstrated proficiency in core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking. Other requirements include proficiency with SFDC, Quicksights, MS-Office Suite. Experience with Tableau, SQL and systems integration a plus. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications - 5+ years of technical product or program management experience - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 5+ years of analytical, quantitative, communication, and presentations experience Preferred Qualifications - 5+ years of working directly with engineering teams experience Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.