Snap Inc (https://www.snap.com/en-US/) is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat (https://www.snapchat.com/) , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio (https://ar.snap.com/lens-studio) , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles (https://www.spectacles.com/) . Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together. We’re looking for a Technical Program Manager to join Snap Inc! As a key contributor to our Infrastructure efforts across Snap, you will take ownership of roadmap planning and cloud operations across Snap and work in close collaboration with our cloud providers. Working from one of our three West Coast locations, you’ll utilize your technical expertise, engineering and program management skills to recognize issues and risks, provide expert solutions to tough problems, drive scheduled completion and ensure operational excellence. Some of the key areas that the Technical Program Manager will drive will include Infrastructure cost, service availability, observability of data pipelines and capacity planning. What you’ll do: + Lead engineers in cross-organizational projects to deliver results that move Snap engineering forward + Maintain customer adoption and feature roadmaps and drive quarterly request solicitation and planning exercises. + Communicate plans with Platform customers, track migrations and feature disparities across customers. + Establish a cadence for planning, release, feedback and tracking with customers. + Deliver a realistic picture of projects’ technological scope and progress + Efficiently track projects and development schedules, ensuring technology quality and on time delivery. + Ensure wide adoption and execution of operational excellence processes and best practices (eg. post mortem, documentation etc.). + Foster an open and collaborative environment Knowledge, Skills & Abilities: + A relationship builder with natural verbal and written communication skills + Very high analytical thinking and ability to grasp advanced concepts + Strong organizational skills and proven project management track record + Experience in project schedule management and work breakdown structures + Capacity to work in a fast paced, continuously changing environment + A demonstrated ability to manage complex projects effectively (sets clear goals, identifies roadblocks, designs solutions, and tracks progress against deadlines) + Ability to take calculated risks to achieve engineering breakthroughs + Someone who can prioritize, focus, and is an independent thinker and problem solver + An individual who is self-motivated and driven and has demonstrated commitment to take accountability and responsibility for success of large programs Minimum Qualifications: + BS/BA degree in an analytical field (Computer Science, Engineering, Science, Math, etc.) or equivalent years of experience + 11+ years of experience spanning Engineering / Data Science / Technical Program Management leading cross-functional efforts in the software or tech industry in a data-driven environment. + 3+ years of experience in Technical Program Management + Prior experience leading the development of a complex and business critical application platform in the cloud, collecting requirements, getting customer teams to onboard and maintaining operational excellence + Hands on SQL/Presto/BigQuery/Redshift experience + Experience with data visualization tools (e.g. Grafana, Looker, Tableau, DataStudio) building dashboards, source control (e.g. GitHub), ticket management (e.g. JIRA) + Excellent communication skills, ability to influence and hold teams accountable Preferred Qualifications: + 2+ years of experience as a developer, data scientist or machine learning engineer + Development experience using Python (numpy, pandas, etc.) or other scripting language to do data analysis, advanced analytics and development of automation tools (e.g. automating slide generation, detecting outliers, etc.) + Hands-on experience with cloud technologies and service oriented architectures + Track record of using data analytics for improving SW operations and organizational efficiency + Advanced degree in an analytical field If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information (https://docs.google.com/forms/d/e/1FAIpQLScV7t31iR3yYR9ztGDHJpbvL63svWpb6s0afkBkLEjGnDx4Kg/viewform) . "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. Our Benefits (http://careers.snap.com/benefits) : Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success! Compensation In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future. Zone A (CA, WA, NYC) (https://careers.snap.com/us-payzones) : The base salary range for this position is $202,000-$303,000 annually. Zone B (https://careers.snap.com/us-payzones) : The base salary range for this position is $192,000-$288,000 annually. Zone C (https://careers.snap.com/us-payzones) : The base salary range for this position is $172,000-$257,000 annually. This position is eligible for equity in the form of RSUs. **A Decade of Snap (https://www.youtube.com/playlist?list=PLdfCGl7CQeT\_N\_Gmli1oV1X6c9Ubzoozp)** **:** Learn about our origin story, values, mission, culture of innovation, and more. **CitizenSnap (https://citizen.snap.com/)** **:** In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward. **The DEI Innovation Summit (https://actreport.com/dei-innovation-summit-2022/)** **:** Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action. **Snap News (https://newsroom.snap.com/)** **:** Stay up to date on the latest and greatest product and innovation news at Snap Applicant and Candidate Privacy Policy (https://storage.googleapis.com/hris-assets/Applicant\_and\_Candidate\_Privacy\_Policy.pdf)