Customer Service Security is the first line of defense protecting our Customers and their interests from technical & malicious adversaries, seeking to steal their data and/or cause them harm. We are looking for a Technical Program Manager who is ready to take on a front-line role in addressing information security issues facing the largest Customer Service and Logistics operation in the world, where customer obsession equals protection. Security Engineering issues at this scale and speed require a passion for customer protection and an ability to dive deep into information security incident processes, tooling, and requirements to define, customize, and build solutions to support incident response processes.

Key job responsibilities
* Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle, owning the deep dive and coordination to turn data into information.
* Conduct deep-dive investigations into information security detections
* Work cross-functionally to continuously enumerate and prioritize known security risks.
* Develop automated incident response procedures related to worldwide security operations and logistics security events
* Clearly communicate security risk information and recommendations to both technical and non-technical audiences
* Support the development of security awareness training for stakeholders
* Collaborate with stakeholders to eliminate security defects
* Ensure stakeholders follow security best practices and comply with organizational policies
* Influence operational excellence and best practices within the organization.
* Maintain continuous improvement program
* Actively mentor junior engineers, improving their skills, their knowledge of our systems, and their ability to protect the customer.
Internal job description

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.