Technical Program Manager, Infrastructure Services Austin,Texas,United States Software and Services Do you thrive working across a diverse set of disciplines? Do you love bringing calm to even the highest-intensity projects? Our Project Management group acts as the hub between an outstandingly diverse collection of products and ideas. In this group, you’ll manage, organize, and support disaster recovery projects across Apple. You’ll take ownership of projects and be responsible for every aspect from conception to production. You’ll also establish relationships across the company, guiding the work as it’s refined by your colleagues in engineering, marketing, and other teams. Join our team, and you’ll help us continue to deliver the extraordinary software, apps, and services our customers rely on every single day. At Apple, we are committed to delivering magnificent experiences for global users across all Apple devices. Flawless global user experiences require secure, reliable, high-performant infrastructure available in every region where Apple operates. The Resiliency Program team is dedicated to improving resiliency, including Disaster Recovery, across all of Apple's Internal and External services around the world! **Description** The successful candidate will work closely with Apple's Infrastructure and application teams to create, review and test disaster recovery plans. The scope of this role will be in both Apple owned data centers, 1st and 3rd party cloud environments and colocation data centers. The role includes the responsibility for all aspects of resiliency and disaster recovery and will require strong project, time and people management skills, including: Driving multi-functional efforts: Drive meetings with product and service teams to facilitate technical and functional collaboration, including assisting in Pull-the-Plug program Creating and managing project plans: Define vital technical tasks, dependencies, and establish clear timelines for Infrastructure Services teams and application teams to meet program objectives Create technical roadmaps: Define vital technical tasks, dependencies, and establish clear timelines for Infrastructure Services teams to meet program objectives Monitor progress: Track and assess progress towards achieving crucial program achievements, ensuring alignment with program objectives Documentation management: Maintain detailed and comprehensive technical and functional documentation for stakeholders Status reporting: Generate detailed progress reports on a weekly basis, communicating achievements, challenges, and timely updates to partners **Minimum Qualifications** + 2+ year experience in project or program management in infrastructure services or related technical domain + Bachelor’s degree or related work experience **Key Qualifications** **Preferred Qualifications** + Proficiency in establishing timelines, and handling dependencies within a sophisticated organizational structure + Strong technical problem-solving skills with the ability to interpret data and make strategic decisions + Exceptional communication and interpersonal skills, ability to enable effective collaboration across complementary teams and partners + Meticulous approach with a focus on maintaining accurate technical documentation and progress tracking + Relevant experience in Disaster Recovery + PMP Certification + Strong influence, persuasion and interpersonal skills. + Committed and results driven, Critical thinking skills **Education & Experience** **Additional Requirements** + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. 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