Introduction to the job

Within the Customer Support (CS) Application Business Support (ABS) organization, you will be tasked to rollout the Virtual Compute Platform (VCP) at our customers and secure that the worldwide 24x7 support team is maintaining it to provide a high available platform for our customer. As the CS New Product Introduction (NPI) Project Lead (PL), you take ownership of and are responsible for one or more NPI project(s) rolling out the product at our customers.

Role and responsibilities

Throughout the different phases of the NPI project(s) you will have various responsibilities:

Ensure requirements from the customers and ASML field teams are taken into account during the initiation phase of the project.Track requirement compliance. For non-compliances defining containment and ensuring risks are mitigated.Define & plan service related solutions (included Service or Support Model).Set-up and operate issue intake and solution roll-out for all project milestones (installation, qualification and go-live).Ensure that the field team(s) have the required information to prepare themselves to maintain the VCP (i.e. blueprint, knowledge).Support CS Project Manager (PM) in Key Decision deliverables for development of new changes on the VCP, according to ASML’s Product Generation Process.Work together with several different groups within ASML: System Engineering, Development & Engineering, Logistics, Product Management and CS local organization to deliver the best solution for our customers.Feedback experiences and lessons learned towards the respective teams.

Education and experienceBachelor or Master degree in IT, Electronics or Software engineering4-9 years of relevant experience in a similar role or industryPrevious involvement in complex stakeholder management projectsExperience in managing projects and introducing new products within an organizationBackground in software and or IT developmentExperience in high-tech industry is a plus

Skills

Strong communication and influencing skills. Able to motivate, drive, steer and convince others at various levels of the organizationTeam player and capable to contribute to improve the teamStrong technical background with a drive towards solutions delivered on timeExcellent analytical skills when facing technical and operational challengesAdhering to processes and managing expectations of stakeholders

Other information

Willingness to travel internationally up to 10%.

You will be working with a driven multi-cultural team and engage with colleagues from all around the world.

Applications should include a CV and a motivation letter outlining your suitability for the position.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.