The Technical Project Manager will provide technical product support, increase the utilization of subscribed solutions and services, and deliver an overall improved customer experience. The TPM will increase the overall utilization of product solutions and services with their subscribed customers. The TPM has industry, product, and process expertise and will add customer value through business insight and best practice sharing. The TPM will continuously improve satisfaction and customer retention through deliberate customer engagements. This position will assist the Program Manager and other TPMs with special projects and lead their own special projects. The TPMs will also identify all risks in their accounts, plan and execute customer experience improvement plans, communicate with and use internal resources as necessary, and aid all other TPMs.

Responsibilities:

Coordinate with internal and external stakeholders to discuss project statuses, track progress, and ensure deliverables are completed on time. Monitor and resolve technical and operational issues, leveraging hands-on technical expertise. Troubleshoot and resolve system and data-related problems to minimize disruptions and optimize performance. Oversee change management processes to ensure smooth transitions while adhering to established standards. Ensure compliance with Section 508 accessibility requirements and federal security protocols. Update and clean user data to maintain system accuracy and integrity. Facilitate internal team meetings to align on deliverables and enhance coordination for customer satisfaction. Manage data refresh processes within the product, including harmonization across data sources. Generate and distribute reporting, including managing Plan of Action and Milestones (POA&M) resolution processes. Provide technical product training, user guidance, and support to federal clients. Conduct quality assurance checks on deliverables to maintain the highest standards. Ensure a positive and seamless customer experience by addressing client needs effectively and proactively. Collaborate with technical teams to ensure seamless system integration and maintenance. Respond to federal Requests for Proposals (RFPs) with a programmatic lens, contributing to proposals with technical and management insights. Apply knowledge of federal acquisition processes to support contract execution and compliance. Maintain and uphold public trust clearance requirements. Procure and/or maintain a Defense Acquisition Workforce Improvement Act (DAWIA) certification

Requirements:

Experience: Minimum of 5 years of experience in a customer-facing role, with demonstrated technical and troubleshooting skills, preferably in support of the VA or DoD. At least 2–3 years of experience supporting responses to federal RFPs with a focus on programmatic strategy and compliance. Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. Equivalent work experience may be considered. Technical Skills: Hands-on experience with data management, system troubleshooting, and resolving technical issues. Proficiency in data harmonization tools and reporting software. Knowledge Requirements: Strong understanding of federal program management and acquisition processes. Expertise in Section 508 compliance standards and federal security protocols. Customer Service: Proven ability to deliver an excellent customer experience through proactive problem-solving and clear communication. Communication Skills: Exceptional verbal and written communication skills, with the ability to translate technical issues for non-technical audiences. Clearance: Must be able to obtain and maintain a Public Trust clearance.

Preferred Qualifications:

Experience with federal compliance frameworks, including security and accessibility. Familiarity with VA or DoD data systems and requirements. Project Management Professional (PMP) certification 1-year or more experience in healthcare supply chain Experience working in a team-oriented environment as a lead resource Product knowledge of GHX products or relatable supply chain experience

Estimated salary range: $98,000 - $130,500

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

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GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.