We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. **Role Summary & Location** As a Technical Sales Manager at Acuity Brands, your mission is to help increase the order capture rate through impeccable service and clear the order activation path. At Acuity, capturing an order is not merely a transaction but an opportunity to create a lasting impression, foster trust, and cultivate meaningful relationships through empathy and project-level understanding. **This role works remotely (from the U.S.) and travels based on business needs.** **Primary Responsibilities Include** **Improving Sales Effectiveness** + Foster strong relationships and consistently deliver exceptional experiences. Embody the "we'll take care of it" attitude. Aim to cultivate customer loyalty, ultimately securing their trust and orders. + Leverage your technical expertise, comprehensive product knowledge, and solution-oriented mindset to drive successful conversion of opportunities into orders. + Collaborate closely with the Sr. Specification Sales Manager to identify and nurture potential opportunities, actively contributing to the growth of the project pipeline through designated tools. + Create no-charge sample orders in close partnership with customer support associates to ensure timely delivery of high-quality samples. + Diligently monitor and oversee the specification registration process, ensuring seamless management of registrations. Proactively engage with agents to ensure they effectively manage their registrations while swiftly addressing any conflicts in partnership to resolve them amicably. **Providing Specialized Support** + Facilitate customized product and design requests, utilizing advanced tools such as the Product Configurator and system resources to streamline bill of material and submittal generation (RFA request-for-assistance) as required. + Serve as a dedicated, trusted, and reliable point of contact, readily available to address and fulfill all pre-sales needs of both agents and customers, ensuring exceptional support and seamless communication throughout the process. + Complete ongoing training on ABL products for comprehensive knowledge to address feasibility inquiries and ensure our customers make informed decisions when selecting products for their unique requirements. **Cultivating Customer Relationships** + This team will engage with customers, providing additional opportunities to build rapport, establish trust, and understand their challenges. They will foster a "we'll take care of it" attitude in all that they do. **Primary Responsibilities Include** **Leveraging Technology including** + **Power BI** . You must be proficient in using the application to understand sales data and order capture rates. + **Agile Applications** . Our agents rely heavily upon Agile, the processes it enables, and the business rules it enforces. To help our customers meet their needs, you must understand and utilize various Agile Applications such as RFA tool, Quoting Tool, Project Container, and others. You must develop breadth and depth in both the processes and the technology. Technical Sales Managers must be proficient in Agile and utilize it to resolve customer issues. + **Item Explorer and Windchill** . These applications are essential when understanding product feasibility and deep technical knowledge. Technical Sales Managers must be proficient in navigating these applications. + **ADC, acuitybrands.com, and our brand websites** . Agents and their customers rely on these applications and websites for key information and to place orders on ABL. Must have expert knowledge of the information available, use of the tools, and roadmap will serve you and your customers well. + **Salesforce** . We have and will continue to add key customer support and engagement activities in Salesforce. We use the platform to define our standard work and build complete customer stories so anyone can promptly speed up a customer or agent account. **Required Qualifications** + Bachelor's degree or equivalent work experience and certifications are required. + 6-8 years of related experience, including customer service & support, sales, plus collecting, interpreting, and presenting data-driven insights. + Demonstrate excellent problem-solving, critical thinking, communication, and interpersonal skills. + Available to travel based on business needs (21% - 40%). **Preferred Qualifications** + **Naturally empathetic** . The ability to step into someone else's shoes and walk a few miles can make all the difference between succeeding and struggling in this role. You can also produce the best solutions by truly understanding the customer's needs. + **Just Take Care of It Attitude** . Exhibiting a willingness to own a question or problem and not stop until the customer is satisfied. + **Technical and Process Expertise** . Expert knowledge of our business processes and deep, relevant domain knowledge of one or more Acuity systems or tools. You need to fully understand anything that could impact the customer experience at any point and how we can resolve it. + **Customer advocacy** . Customer Success team members must be strong, natural advocates. Your entire job is to fight to improve customer experience, which can sometimes be more complicated than it sounds. + **Trusted and transparent advisor** . With your expert knowledge, you can find the answers, solutions, and reasons why and work with your partners to craft a transparent, honest, and empathetic message between agencies and customers. + **Business acumen** . Elevated level of business acumen, organization skills, and interpersonal abilities. + **Pace** . Ability to multi-task and work independently, without guidance, in a dynamic, demanding environment. And act with urgency to solve the customers' problems. + **Empowered** . Ability to lead and drive (directly or indirectly) to achieve results and solve problems. May lead projects (or project steps within a broader project). We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Please click here (https://www.eeoc.gov/poster) and here (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf) for more information. **Accommodation for Applicants with Disabilities:** As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition. Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. E-Verify Participation Poster (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) e-verify.gov eeoc.gov (https://www.eeoc.gov/employees-job-applicants) The range for this position is $64,300.00 to $115,700.00. Placement within this range may vary, depending on the applicant’s experience and geographic location.