At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

 

Summary

STERIS is looking to add some sparks in our Instrument Management Services (IMS) team in Seoul, Korea by recruiting a Technical Sales Specialist to play a pivotal role in bridging technical expertise with proactive sales strategies to expand STERIS’s repair business. You will be identifying and capturing new sales opportunities, managing key accounts, and driving growth through strategic engagement with hospitals and clinics. You combine technical proficiency with a passion for sales, ensuring seamless service delivery and fostering strong customer loyalty.

What You Will Do

Sales Development & Account Management

Identify and pursue new business opportunities within the repair market, actively prospecting and converting leads into loyal customers. Develop and execute sales strategies tailored to each account, ensuring sales targets and KPIs are consistently met or exceeded. Build and maintain long-term relationships with key decision-makers in hospitals and clinics, becoming their trusted advisor for repair and maintenance needs. Provide accurate and timely quotations, lead negotiations, and close service contracts and maintenance agreements to secure ongoing revenue streams. Monitor market trends and competitor activities to adjust sales tactics and maximize competitive advantage. Manage account receivables effectively, ensuring timely payment collection and resolving any billing issues.

 

Customer-Centric Technical Support

Respond to customer inquiries and service requests with urgency, ensuring customer satisfaction and retention. Conduct on-site assessments and troubleshooting, providing tailored solutions to address customer challenges. Facilitate loaner equipment arrangements when needed, minimizing operational downtime for customers. Deliver preventive maintenance training and system cleanings, showcasing added value to customers and enhancing the customer experience.

 

Collaborative Sales Support

Partner with the sales team to support product demonstrations, initial installations, and on-site repairs for key accounts. Leverage cross-functional relationships within STERIS to ensure cohesive customer service and capitalize on broader business opportunities. Coordinate with contractors for site surveys and installations, ensuring smooth project execution aligned with customer expectations.

 

Strategic Reporting & Planning

Maintain accurate records of sales activities, customer interactions, and service reports, using these insights to refine sales approaches. Develop territory plans and sales forecasts to guide business development efforts. Regularly report sales performance and market insights to the Sales Manager, contributing to strategic planning and decision-making. The Experience, Skills and Abilities Needed Adequate years of proven experience in technical sales within the medical device or healthcare industry. Strong track record of meeting or exceeding sales targets, with excellent negotiation and closing skills. In-depth knowledge of medical equipment, particularly endoscopes and associated systems. Diagnostic skills to find, rectify, and anticipate defects in equipment. Basic computer / IT knowledge and Network knowledge Proficient in Microsoft Office including Word, Excel, and PowerPoint Meticulous with strong problem-solving skills Team player and good communication skills Basic English proficiency to comprehend operation and service manuals, as well as to communicate effectively with others.

 

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STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

 

STERIS strives to be an Equal Opportunity Employer.