ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.
The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments:
Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail marketsIndustrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial marketsConnect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.
Position SummaryThis role is responsible for providing support for the outside sales team, Engineered Valves channel partners, engineering firms and OEMs. This support includes application/technical support, preparation of proposals, following up on proposals and managing project orders. Administers all phases of quotes and orders and assists other departments to resolve any issues or problems throughout the order process. Report out monthly on status of product line(s) to budget/forecast, major project status and market conditions influencing the product(s).
Essential ResponsibilitiesAssist sales Force (Direct / Indirect) by providing technical information, preparing quotations, following up on quotations and providing application support. Assist with monitoring of customer service requirements by maintaining contact with customers and Channel Partners.
Provide Project Management on project orders. This includes entering orders, issuing approval drawings if required, and working with our customer and internal resources to execute the order smoothly. Provide help and advice to customers regarding products, orders and deliveries via the telephone and/or email as needed.
Review customer supplied Terms and Conditions, prepare comments in response and support activities required to bring to closure as directed.
Demonstrate increasing knowledge of product applications and competition to aid in product selection and bid preparation. Optimize communications and collaboration between Customer Service, Field Sales and key internal and external customers, and suppliers.
Understand requirements of Customer Service in relation to export controls, ensure compliance to export requirements on all export orders.
Produce various reports regarding quality issues, orders, monthly figures and customer feedback as required. Be knowledgeable with all appropriate ISO procedures and policies, provide administrative support as required.
Support management of and organize responses to all Customer inquiries within the required timeframe, and handle all Customer complaints as required.
Support all EPRISM activities. Produce reports and provide analytical support as required
Assists with resolutions of customer return material and warranty issues. Assist with the prompt and efficient resolution of customer invoice and payment issues.
Position Requirements
QUALIFICATIONS
Previous Customer Service & applications support experience. Strong communication, interpersonal and analytical skills. Ability to read technical specification and recommend solutions to customers.
Strong team, motivational, and communication skills. Ability to achieve targets and meet deadlines.
EDUCATION and/or EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (B.A. / B.S.) from four-year college or university or appropriate experience in application support / technical support. Engineering degree is preferred.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to work with basic mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
COMPUTING SKILLS
Ability to effectively utilize word processing software and spreadsheets and to navigate and use other custom applications software in a MS Windows environment. Knowledge of SAP is desirable.
CERTIFICATES, LICENSES, REGISTRATIONS
N/A
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL
Some travel may be required from time to time as part of this position.
Equal Pay Act Statement We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations. Equal Pay Act Range 82,600.00 to 123,800.00 plus bonus and benefits Options Apply for this job onlineApplyEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? Connect with us for general consideration. ITT Inc. is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to age, color, gender, gender identity, national origin, physical or mental disability, protected veteran, race, religion, sexual orientation, or any or any other characteristic protected by law. (Government security rules may restrict certain work to specific individuals based on government criteria.)
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