Role Proficiency:

Partner with up to two business and technology teams to plan and execute tactical and strategic efforts; delivering the business vision.

Outcomes:

Team coordination: Ensure teams operate to agreed team cadence. Provide support to help teams reflect learn and improve on their Agile practice Dependency coordination: Support teams to ensure smooth collaboration among ‘extended’ team members wherever required and enable clear visualisation of dependency blockers Track and manage team Visual Management Boards: Help teams maintain their team data and collateral; keeping them relevant over time to changing needs of the business Continuous improvement: Provide mentoring support to Product Owners and team members to refine their understanding of Agile practices Support Product Owners in each team to engage inform influence and negotiate with stakeholders using product backlogs (prioritized based on value) as the basis for discussions. Work with the Agile coach to ensure alignment to Agile values and principles.

Measures of Outcomes:

Percent of increase in Agile maturity as defined by the maturity tools i.e. adoption of Agile practices and participation within the team Percent of achievement in OKRs or KPIs as defined for project / program Number of contributions to Scrum Master guilds to improve Agile adoption; creating sustainability

Outputs Expected:

Change Agent:

Facilitate team events to drive Agile practices (e.g. daily stand up
sprint planning
sprint reviews and sprint retrospectives). Conduct regular check- ins with all team members to provide performance feedback and offer coaching and mentoring Create and maintain team metrics to monitor and measure teams performance (e.g. Velocity
Burndown
CFD’s
cycle time
etc) Coach the team
the product owner and business stakeholders on Agile practices and processes (e.g. methodology
acceptance criteria
user stories
estimation
etc.) Provide training for the team on Agile concepts
various practices and frameworks
as required Effectively use a variety of collaboration tools (e.g. Mural
Miro
MS Teams
Zoom
etc) to stimulate collaboration and transparency

Skill Examples:

Understand the business requirements and interact with SMEs at various stages of development Understand the customer's technology landscape and requirements Identify improvements for the release management process release schedule and plan Understand RACI Matrix and Governance Framework for related projects Promote continuous knowledge management The ability to cut through unnecessary work and focus only on the essentials Exhibits sound judgment under pressure with the ability to remain calm under stress Possesses motivation and coaching skills; guiding and supporting teams throughout a project The ability to think and make decisions quickly in rapidly changing circumstances  A true Servant leader with the relevant skills and competencies Demonstrate conflict resolution skills to effectively facilitate the team business stakeholders and project delivery.

Knowledge Examples:

Experience applying a variety of patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: Retrospective formats handling bugs Backlog Prioritization collaboration team building techniques etc.) Passion for Agile software development. Understanding of fundamentals of software development processes and procedures. Recognizing the value of commitments to delivery made by a development team. Comprehension of incremental delivery and the benefit of metrics. Understand the necessity of backlog tracking and grooming burndown metrics velocity and task definition. Familiarity with common Agile practices and better development practices Willingness to adhere to and promote adopted methodologies tools and standards to ensure consistency and compliance with defined standards.

Additional Comments:

We are seeking a highly motivated and experienced Technical Scrum Master to lead and facilitate our DevOps, SRE, and First Responder team. This team is responsible for ensuring the stability, reliability, and performance of our critical systems and services, as well as providing rapid response to incidents and maintaining a continuous improvement mindset. Responsibilities ● Facilitate Scrum events (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective) in a way that encourages participation, decision-making, and continuous improvement. ● Coach the team on Agile principles and practices, helping them to become self-organizing and high-performing. ● Develop a strong understanding of the team's technical stack, including Git, GitHub, Jenkins, Terraform , Docker, Helm , Kubernetes (GKE) and Cloud Networking. ● Educate stakeholders on Agile principles and values, promoting transparency and collaboration. ● Identify and remove impediments that are blocking the team's progress. ● Work with external teams and stakeholders to resolve dependencies and remove roadblocks. ● Escalate issues to appropriate channels when necessary. ● Champion continuous improvement by identifying areas for improvement and facilitating discussions on how to optimize processes. ● Lead retrospective meetings and ensure that action items are tracked and completed. ● Promote automation and DevOps best practices to improve efficiency and reduce manual effort. ● Foster a collaborative and transparent environment within the team. ● Communicate team progress and challenges to stakeholders in a clear and concise manner. ● Work with application owners and other stakeholders to ensure that the team has a clear understanding of priorities and goals. ● Participate in technical discussions and contribute to finding solutions to complex problems. ● Be able to understand and articulate technical risks and dependencies. ● Generate reports on team performance and progress. ● Facilitate incident postmortem meetings, focusing on blameless analysis and identifying root causes. ● Work with the team to implement corrective actions to prevent future incidents. ● Ensure incident response processes are well-defined and followed. ● Guide the team through the change approval process and ensure strict adherence to the Equifax Change Management process. Qualifications: Required: ● 6+ years of experience as a Scrum Master, preferably in a technical environment. ● Certified Scrum Master (CSM) or equivalent certification. ● Strong understanding of Agile principles and practices, including Scrum and Kanban. ● Excellent communication, facilitation, and interpersonal skills. ● Experience working with cross-functional teams. ● Strong problem-solving skills. ● Bachelor's degree in Computer Science or a related field. Preferred: ● PMP Certification. ● Experience working with SRE, DevOps, or First Responder teams. ● Experience with cloud platforms (AWS, Azure, GCP). ● Familiarity with CI/CD pipelines and automation tools. ● Experience with monitoring and ing systems. ● Understanding of infrastructure as code principles. ● Experience with incident management and change management processes