Job Title: Technical Service Administrator
Location: Erlanger, KY
Zip Code: 41018
Start Date: Right Away
Job Type: Contract - 6 months
Pay Rate: Up to $50.00/hr DoE
Keywords: #TechnicalServiceAdministrator #InformationSystems

JOB RESPONSIBILITIES:
* Oversee the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform.
* Ensure the platform is up-to-date with the latest patches, releases, and best practices.
* Collaborate with IT teams to integrate ServiceNow with other enterprise systems and tools.
* Mentor a team of ServiceNow developers and administrators.
* Provide technical guidance and support to team members and ensure adherence to best practices.
* Identify opportunities for process improvement and automation within the ServiceNow platform.
* Implement and maintain ITIL processes and ensure alignment with organizational goals.
* Develop and deliver training sessions for end-users and administrators.
* Create and maintain comprehensive documentation, including design documents, user guides, and standard operating procedures.
* Ensure the ServiceNow platform is secure and compliant with organizational policies and industry standards.
* Perform regular audits and assessments to identify and mitigate risks.
* Monitor the performance of the ServiceNow platform and implement optimizations as needed.
* Troubleshoot and resolve technical issues in a timely manner.

REQUIRED QUALIFICATIONS:
* Bachelor"s degree in Computer Science, Information Technology, or a related field.
* Minimum of 5 years of experience in ServiceNow administration and development.
* Proven experience as a technical lead or similar role, with the ability to mentor a team.
* Strong knowledge of ServiceNow modules.
* Experience with REST/SOAP APIs, integrations, and data migration.
* ITIL certification is preferred.
* Excellent problem-solving skills and attention to detail.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.

PREFERRED QUALIFICATIONS:
* ServiceNow Certified System Administrator (CSA) and/or other relevant certifications.
* Experience with Agile/Scrum methodologies.
* Familiarity with cloud platforms and technologies.

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans