Work Flexibility: Onsite

What You Will Do:Coordinate Service Activities: Support the technical team in organizing and executing Stryker-owned day-to-day service tasks and events.Customer Communication: Serve as the primary point of contact for customers, suppliers, and other Stryker departments, ensuring smooth communication and resolution of inquiries.Service Records Management: Maintain accurate records of the install base, service calls, and updates in the Stryker Service ERP system.Commercial Preparation: Prepare and manage commercial offers for service parts, contracts, and warranty extensions, especially in the context of local tenders.Complaints and Field Actions: Handle customer complaints and plan field actions effectively to maintain customer satisfaction.Administrative Oversight: Organize, coordinate, document, and archive service activities, install base data, and financial files while serving as a liaison with other departments.Equipment and Parts Logistics: Ensure timely updates on spare parts, manage backup equipment, and facilitate the packaging and shipping of repaired products as per local regulations.Contract and Order Management: Manage technical service contracts, service orders, and ensure timely invoicing, order processing, and updates to customer databases.

What You Need:Educational Background: High school diploma or equivalent experience.Language Proficiency: Fluent in English and the local language.Experience: Up to 5 years of experience in a Technical Service Coordinator or Customer Service role.Technical Skills: Proficiency in ERP systems, Microsoft Office suite (including Power BI, Excel, Word, and PowerPoint).Detail-Oriented: Demonstrated attention to detail in documentation, reporting, and communication.Team Player: Proven ability to work collaboratively across functions and within cross-functional teams.Interpersonal Skills: Strong written and oral communication abilities to effectively interact with stakeholders.Problem-Solving and Time Management: Ability to manage time, projects, stress, and conflict in a complex, matrixed environment.

Travel Percentage: None