Technical Service Engineer Job # 57706 Job Post Information* : Posted Date 3 weeks ago(1/10/2025 9:36 AM) Job Locations US-IL-Lisle Internal Title Technical Svc Eng Cnsltnt Org Level S06 # of Positions 1 ERP Eligibility Eligible for Salaried Employee Referral Bonus, $2000 after 30 days employment Relocation Offered No Remote No Salary Minimum USD $80,000.00/Yr. Salary Maximum USD $120,000.00/Yr. Position Overview

As a Technical Service Engineer, you will be responsible to represent Service Solutions in product issue resolution. In this position, you'll collaborate with cross-functional teams to identify the root causes of product issues and deliver actionable corrective solutions to both International Motors field teams and customers. You’ll work closely with our dealer network to understand vehicle issues in the field and partner with engineering to develop solutions for trucks—both pre-production and post-production—ensuring our customers experience maximum uptime.

Your focus will be on Heavy Duty Vehicle Powertrains, including diesel engines, transmissions, engine electrical systems, and other key powertrain subsystems. 

 

Responsibilities Extensive Powertrain Diagnostics, Repair, Issue Tracking, and EscalationResearch, develop and implement service repair plans for vehicles in the fieldAssist and support the launch of vehicles that provide value to our customers reducing warranty and increasing vehicle uptime.Present and report status to upper-level management of activities and issuesWrite technical reports and develop base line diagnostics as necessaryLiaison between Aftersales Organization and other teams within International MotorsActively involved in Project Management activitiesManages or review dashboards and scorecards for daily visibility around group metrics and customer needsDevelop and demonstrate competencies with Problem Solving Strategies and Tools Minimum Requirements Bachelor’s degreeAt least 5 years of technical service engineering, automotive service or truck service experience

OR

Master’s degreeAt least 3 years of technical service engineering, automotive service or truck service experience

OR

At least 7 years of technical service engineering, automotive service or truck service experience Additional Requirements Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Minimum 3 years Vehicle Powertrain Diagnostics and RepairPreferred Medium and/or Heavy-Duty truck experienceDegree in Engineering or Automotive TechnologyUnderstanding of vehicle software architecture and componentsExcellent mechanical and electrical aptitudeData processing experienceMicrosoft Teams and Power BI experienceMS Office ProficientExcellent presentation skills and verbal/written communication skillsApproachable with excellent interpersonal skills to work effectively across diverse teamsAble to operate with a minimum of supervision and with an ownership mindsetFamiliarity with VisMockUp, CAD, Teamcenter or other engineering drawing systemsComfortable with the ambiguous and changing environmentUnderstanding of International Service Information systemsSPS/Six Sigma CertificationFamiliar with 8D/PyxisASE Certification a plus Your Referral Choices Are Refer a Friend by EmailMake Referral <p style="margin: 0px;"><span style="font-size: 12pt;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p> Share on your newsfeed Application FAQs

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