Job Title: Technical Service Engineer

Position Summary: The Technical Service Engineer has responsibility to deliver quality service that drives high customer satisfaction and loyalty. The person will also be responsible for installation, performing preventative maintenance and performing field service activities.

Under limited supervision, general direction, etc. and in accordance with all applicable government laws, regulations and ASP policies, procedures and guidelines, this position:

Provide professional technical service to customers in the assigned Territory and make sure customer satisfaction is always maintained at the highest level (>95%). Respond to customer field service requests for service, determine cause(s), troubleshoot and takes corrective action. Perform Installation, Preventive Maintenance (PM), Corrective maintenance (CM) and technical upgrading of medical equipment within assigned territory. Provide guidance to customers including doctors, nurses and hospital biomedical engineers on proper usage of the system and ensure customer satisfaction. To perform all aspects of technical/engineering work required to support all products and technical services to customers.  Execute the Service Strategy and Business Plan including financial and non-financial objectives. Work with service leadership to create Service Level Agreements, devise and implement preventive maintenance programs.  Create and report service metrics that gives visibility to quality, timeliness and efficiency of the Service Organization. Maintain performance and service records for equipment. Complete all activities within the Service Management System through daily updates and documentation.  Manage Spare Parts inventory, processing of RMA returns and manage personal “trunk” inventory and complete required audits to support thereof.  Fully comply with ASP Service policies and Quality Policies. This includes but is not limited to service reporting, service agreements, pricing, warranty policies, service marketing programs, financial reporting, inventory policies, FSE training and development. Ability to travel on short notice within 24hours. Ability to work extended hours (need based) to support internal/external customer needs.  Responsible for communicating business-related issues or opportunities to next management level

Performs other duties assigned as needed

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.