Job Summary
We are seeking for an experienced Technical Service Manager to join our Polymer team in Singapore. Partnering closely with the business team, you act as a technical consultant to our clients by developing or improving solutions and formulations to the best use of WACKER's products. This role reports directly to the Technical Director based in Singapore.
Key Responsibilities
Develop new customers/construction applications with existing and new products (Dispersible Polymer Powders & Dispersions
Identify business opportunities with existing customers and distributors
Implement BT strategy within the technical service team based on customer segmentation and technical service strategy
Identify gaps in product portfolio and cooperate with Global Technology Management, Marketing, and Sales to develop solutions
Develop the application expertise among team members
Develop and conduct theory and practical training for both direct and distributor customers, internal colleagues, and other stakeholders e.g., university students
Arrange and implement advanced training for targeted customer
Support the business team in strategy development within LABA (SKL, PKL Process)
Carry out project goals for market development in the dry-mix mortar industry
Analyze and solve problems of dry mix mortar industries via WACKER offerings
Conduct projects on new trends in the dry mix mortar industry
Key Tasks
Responsible for all EH&S topics and guarantees that the laboratory is run according to WACKER as well as local EH&S regulations
Ensure that the lab is operated in line with WACKER quality standards and according to the Standard Operating Procedures (SOP) of WACKER
Ensure that the laboratory complies with all necessary documentation including development and update of SOP in case necessary
Overall responsible that all equipment is in good condition (maintenance) and is calibrated according to standards and SOP
Lead, guide, coach, and support the assigned technical team and ensure that the team is in line with business strategic directions
Keep updated and regular communication in exchange of information on customer developments and projects, technology trends as well as conduct gap analysis in case necessary
Supports the business team(s)/line(s) in their strategic push to introduce new offerings in the market
Supports customers in terms of formulation development, right usage of WACKER product portfolio based on customer needs, testing of customers' samples, etc
Plan and conduct trainings for WACKER staff, distributors as well as customers in line with the business team(s)/line(s) or/and market needs
Observe and comply with the basic rules laid down in the management systems used by local entities and Divisions
Job Requirements
Minimum Degree in Chemistry / Materials Science / Civil Engineering or related studies
Experience or exposure to the construction or architectural coating industry
At least 5 years of laboratory work experience in construction or coating applications
Organizational/coordination skills
Experience in managing a laboratory independently
Background in EH&S topics
Effective communication and organizational skills
We look forward to receiving your application!
Reference code: 28594