Technical Service Manager –Power Tools- Remote, United States

Occasional travel supporting factory service stores and authorized networks

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As a Technical Service Support Manager, you’ll be part of our Product Service Division as a virtual employee in a national capacity. You’ll get to:

Lead and manage technical service information and product serviceability plans, support the Authorized Network, collaborate with managers, and resolve service challenges with Factory-Owned local service centersDevelop serviceability strategies, coordinate training modules, participate in product tear-down events, and collaborate with product teams, engineering, and manufacturing to develop and launch service informationGenerate service notifications, collaborate with compliance teams on product early warning and parts quality programs, report incidents and injuries from products to litigation management, review customs compliance requests, and participate in Product Recall activitiesManage data within the Global Service Information System (GSIS), including service BOMs and documentation, implement change notices from the Product Lifecycle Management (PLM) systems, specifically Windchill, interpret schematics and prints, and have experience with CAD modelsWork with Supply Chain to forecast spare parts for new products based on expected sales volumes and existing productsDevelop service repair and process strategies to support productivity improvements and drive cost savings and growth initiatives in collaboration with the businessCollaborate with IT partners on new enhancements and manage User Acceptance Testing (UAT) across various platforms, including GSIS, SAP, ServiceNet, and 2HelpU

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

Bachelor’s Degree in Engineering, Business Administration, or a related field.Minimum of 5 years of experience in engineering, technical service management, or a related role.Strong systems-related comfortability and learning ability.Knowledge of engineering systems to include PED PML Systems (Windchill) and SAP. Ability to learn and work with global web-based platforms.Project Management with a proven track record of developing, leading, and managing projects.Excellent problem-solving and analytical skills.Strong communication and collaboration skills.Experience in forecasting and inventory management is a plus.

The Details:

You’ll receive a competitive salary and a great benefits plan including:

Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.Learn: Have access to a wealth of learning resources, including our Lean Academy and online university.Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

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We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. 

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com.  Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)