Technical Service Representative, Electrical- Kamloops, BC Date: Nov 26, 2024 Location: Kamloops, British Columbia, CA, V2C 5Z3 Req ID: 31346 Onsite or Remote: Onsite Position Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure. Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide. Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities: + Competitive wages: base wage of $60.95/h + Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance) + Personal wellness spending account + Company-sponsored registered pension plan (RPP) and matching program. + Safety boot voucher + Paid vacation + Company-supplied tools + 4/5 Rating on Glassdoor + Sustainable employment + Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment + Discussion regarding full compensation package conducted upon initial pre-screen Please visit our website https://www.komatsu.com/careers/for more information. Job Overview Reports to: Lead, Technical Service Shift: 7x7, 12 hours per day Location: Kamloops, BC Relocation: This position does not offer relocation Key Job Responsibilities + Be available for equipment builds, commissioning stage, and follow-up repair and service + Provide technical support to all product lines on customers’ sites + Research and troubleshoot technical issues + Apply hydraulic, mechanical and electrical knowledge to equipment issues + Maintain customer database + Interface current field issues with our product support group to assist, rectify and improve repetitive or critical issues + Willingness to work overtime when required + Maintain a safe and clean work environment + Adjust, repair or replace all defective equipment parts, components or systems at customer sites + Other duties, as assigned Qualifications/Requirements + Red Seal Electrical Journeyperson certification required; dual ticket preferred + Minimum 1-3 years related experience preferred + Able to participate in machine building and commissioning phases of new equipment + Understand the operation and function of mining shovels, drills, loaders and be capable of accurately diagnosing problems + Capable of accurately diagnosing problems and working with PLC’s and digital drives + Possess proven experience troubleshooting mining machines while working in an outdoor environment plus demonstrated electrical proficiency on high voltage electrical equipment + Experience in testing the repaired equipment for proper performance + Superior customer service skills and communication skills are required + Basic knowledge of Advanced Control Systems such as A/B Rockwell, ABB Control Builder, Step-7 Siemens + Solid track record in dealing with customers in a technical role + Adjust, repair or replace all defective equipment parts, components or systems at customer sites + Ability to document and report machine issues in a timely and accurate manner + Maintain a safe and clean work environment + Must be able to work with minimal supervision but also participate in the work of other mechanical and electrical journeymen and apprentices within the field environment + Knowledge and experience working with Microsoft Office (Word, Excel, Project) Additional Information Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation. Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted. As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with the Indigenous Peoples in Canada. We would like to acknowledge that most of our team members gather, work, and play on the traditional and ancestral homelands of Indigenous Peoples and Nations across Turtle Island, each with their own unique history, culture, and traditions. Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.