Job Description SummaryAt Avio Aero, a GE Aerospace Business, we’ve been reimagining the power of flight for more than 100 years. We are specialized in the design, production and maintenance of components and systems for both the civil and military aviation.

Within the Military Customer Support Organization, as Technical Service Specialist you will support military engine fleets in technical and logistic aspects and you will be the liaison between the Customers and relevant Company’s Stakeholders.
You will provide a high-level technical assistance to the Customer and you will work with Avio Aero Engineering department.

Job Description

Essential Responsibilities

Be the back-office primary point of contact for customers and manage all service-related inquiries, issues and technical evidences arising from engine Operators and Maintenance activities on engines and modules

Be the primary point of contact for the Customer and Avio Aero departments for “Segnalazione Inconveniente” related to the in-service events in accordance with DAAA (Direzione Armamenti Aeronautici e per l’Aeronavigabilità)

Support the engineering investigations related to “Segnalazione Inconveniente” and manage the liaison with DAAA for any formal communication, issuance of preventive and corrective measure and the technical report

Support the issuance of technical publications in line with DAAA regulations and subsequent distribution to the operators

Support the issuance of any technical provisions (i.e. Service Bulletin, Prescrizione Tecnica Ditta, Special Technical Order) as per DAAA regulations by leading and ensuring effective exchange of technical information

Accountable for Query and Answer response in time by collaborating with engineering teams to develop and implement solutions for complex technical problems and provide prompt feedback to Customer’s issues

Manage the Customer Satisfaction Survey with all the Avio Aero Military Customers, gathering feedbacks and sharing them with internal teams

Responsible to deliver technical training to the Customer based on their needs, manage all the logistical organization activities, ensure its realization and monitor the outcome by collecting Customer satisfaction feedback

Qualifications/ Requirements

Bachelor’s Degree in Engineering field or a technical High school Diploma with previous experience in similar role

Deep knowledge of Operations and Maintenance of aeroengines

Ability to read and understand technical documentation of complex equipment

Knowledge of configuration control rules, processes and procedures

Ability to read and understand Nomenclature Catalogues, engine Technical Publications, regulations and applicable procedures (maintenance manuals, parts catalog, calibration procedures) as well as Change Proposal, Technical Disposition and Repair Schemes/Instruction

Strong Customer mindset

Strong MS Office knowledge

Proficiency in written and spoken Italian and English

Work Visa, in accordance with local regulation, is required

Desired Characteristics

Strong ability to work and cooperate harmoniously with customer personnel

Knowledge of NAM (Normativa Aeronautica Militare) and National Quality Directives AER(EP).P-P145 (EMAR 145)

Quick learnering, problem solving and analytical mind

Ability to coordinate several activities simultaneously

What we offer

Smart working and work life-balance

Avio Aero, when possible, promotes remote work and encourages a good, healthy and satisfying work-life balance. We value our employees’ wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone’s psychological safety and daily needs.

Total Rewards

At Avio Aero, we understand the importance of Total Rewards. As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan:

Performance related bonuses and local bonus scheme

Flexible benefits platform

GE share plan

Life and injury insurance

Private medical cover  

Employee assistant program

Employee special awards (service and recognition)   

Local special agreements and discounts

English and languages training for you and one member of your family

Technical, Leadership and development trainings

Inclusion & Diversity

Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment. Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.

We are not all the same. Just be Yourself @AvioAero!

Additional Information

Relocation Assistance Provided: No