Job Summary: This position is responsible for performing high-quality troubleshooting, analysis, and repair work on heavy equipment in order to respond to customer needs in a positive, caring, and timely manner and to ensure maximum value for work performed. In addition, this position requires a detail-minded individual with thorough construction equipment knowledge.

Essential Functions:

Performs troubleshooting and diagnosing of equipment malfunctions and failures Advises customer of problem areas, recommends repair solutions, acquires customer approval, and orders appropriate parts in order to repair equipment in a timely manner Removes and replaces machine components utilizing required technical data and procedures in order to repair equipment to dealership and CAT standards Maintain technical proficiency through self-study and/or successful completion of required training courses in order to increase job-related competencies Performs product improvement updates as needed Completes all documents associated with repairs in a timely manner Maintains all equipment and work areas – keeps in good, clean, and orderly condition Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Works overtime as required by workload and customers’ needs Updates job knowledge by participating in educational opportunities; e.g., Technical Service Department Training Paths Performs other duties as assigned

Knowledge, Skills, and Abilities:

Advance knowledge of hydraulics, electronic controls, electrical systems/components, and core machine models Thorough knowledge of equipment and tools, including their designs, uses, repair, and maintenance Demonstrates proficiency with current computer software, related hardware, and electronic machine systems Operation and control skills - Controlling operations of equipment or systems Equipment selection skills - Determining the kind of tools and equipment needed to do a job Ability to assess the condition of used equipment and basic knowledge of used equipment values Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair The ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact positions The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects Ability to work independently and within a team in a fast-paced, high-volume environment with an emphasis on accuracy and timeliness Exceptional organizational, self-management, time management, and multi-tasking skills The ability to read, write, and understand information The ability to listen to and understand information and ideas presented through spoken words and sentences

Additional Requirements:

Must have/acquire mechanic hand and pneumatic tools (metric/standard)

Education and Experience:

Three to five years of work-related skill, knowledge, and experience with construction equipment is required High school diploma or equivalent preferred Valid Driver’s license required, CDL preferred

Supervisory Responsibilities:

None

Travel:

Daily local trips to the customer site with occasional overnight stays are possible

Physical Requirements:

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue Frequently moves materials or equipment weighing up to 80 lb Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina Ascends/descends with gradual or continuous progress by oneself, using both hands and feet, and climbs up and down ladders and/or equipment Be able to maneuver safely and work underneath equipment Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

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