Description The Technical Services Technician provides advanced technical support related to system changes. They also provide support to members of SAS as needed. Essential Functions • Assisting in providing Level II Support via phone, e-mail, desk-side, and remote desktop. • Escalate problems (when required) to the higher-level tier groups as required or to the Technical Services Manager or Director of Technical Services and Information Services. • Use help desk solution to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. • Ability to identify, and remediate, risk associated with existing and new systems and solutions. • New user account creation (Active Directory, Office 365, FTP, Phone System, and within SAS applications). • Microsoft Active Directory support and maintenance. • Apply diagnostic utilities to aid in troubleshooting. • Assist Technical Services Manager, and Director of Technical Services and Information Services, in defining and implementing disaster recovery systems and solutions • Execute weekly, monthly, quarterly, and yearly preventative maintenance on servers, network equipment, UPSs, backup devices, etc. • Develop and maintain SOPs for IT processes and ensure compliance. • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. • Install server based anti-virus software and ensure virus definitions are up to date. • Perform post-resolution follow ups with end user and team members as required. • Develop help sheets and FAQ lists for end users and other Technical Services team members. • Evaluate documented resolutions and analyze trends for ways to prevent future problems. • Alert management to emerging trends in incidents. • Assist in software releases and rollouts according to Change Management best practices. • Adhere to site audit responsibility policies and procedures. • Various tasks as assigned by management. Competencies • Application support experience with Microsoft Office and other Business applications • Working knowledge of a range of software and hardware diagnostic tools. • Exceptional written and oral communication skills. • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. • Strong documentation skills. • Ability to present ideas in user-friendly, business-friendly, and technical language. • Exceptional customer service orientation, customer focused. • Ability to conduct research into a wide range of computing solutions is required. • Ability to absorb and retain information quickly. • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Experience working in a team-oriented, collaborative environment. Skills Desktop support, active directory, windows, server administrator, virtualization, VMware Additional Skills & Qualifications Looking for an individual who is self motived and will take initiative. You must be ambitious and reliable with great communication skills. This person will be interfacing with warehouse employees, office workers and potential executives. Confidence in people skills is a must have. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $22.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Greenfield,IN. Application Deadline This position is anticipated to close on Feb 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.