Client Reference Code: 2024-44683

Are you capable of conveying complex information in an understandable way? Are you up to date on current learning and performance strategies, delivery methods, and techniques? If so, you could excel as a Technical Service Trainer at Spectrum.

Spectrum keeps more than 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice. Our Technical Service Trainer plays the integral role of communicating with managers to identify training needs and mapping out development plans for teams and individuals. We understand the importance and value each employee has in making Spectrum successful, so we drive and improve the dedicated resources that serve our people. 

BE PART OF THE CONNECTION

As a Technical Service Trainer, you’ll deliver learning curriculums and programs that include new hire and skill enhancement training for Field Operations support teams, including but not limited to Regional Support Center (RSC), Regional Operations Center (ROC), and Day of Job (DOJ). It’s a career that develops as you do, with opportunities to grow.

WHAT OUR TECHNICAL SERVICE TRAINERS ENJOY MOST 

Facilitates learning through a variety of delivery methods to develop participants' skill setsSupervises employees during trainingPerforms all administrative duties associated with conducting trainingExhibits a commitment to continuous learningEvaluates learning, up to and including behavior change/performance improvement on the job; provides feedback to learners and their managers

You’llacts as a Subject Matter Expert (SME) to assist the Field Operations Learning Services team with revisions to existing courseware. Ensuring that market business strategies, desired competencies, changes in job realities and professional development needs of client group are reflected in the training content. If you’re up to the challenge, you’ll find a rewarding career as aTechnical Service Trainer. 

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Presentation or training delivery experience 2+ years. Experience in a ROC IV, RSC IV, DOJ III, SRC III or equivalent role 3+ yearsEducation:Associate degree or equivalent combination of training and/or work experience. Successful completion of the following: All NCTI/SCTE coursework for RSC I-IV and ROC I-IV & Completion of all applicable skill assessmentsPhysical abilities:Lifting and transporting training equipment and setting up classrooms. On feet up to eight (8) hours/day in training. Meets same physical requirements as target audience. Exposure to moderate noise levelsSkills: Excellent communication skills, both written and verbalAbilities: Ability to read, write, speak, and understand English.Travel Ability: Office environment. 

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companySupportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideasLearning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic careerTotal Rewards:See all the ways we invest in you—at work and in life 

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Job Code : HTR368

2024-44683
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13554 Business Unit: Field Operations Zip Code: 33619

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.